Repair Operations Manager
2 weeks ago
Repair Operations Manager
At NTI, we're seeking a skilled Repair Operations Manager to join our team. As a key member of our Repair Management Team, you'll be responsible for managing the entire repair process from the accident scene to the final delivery of the vehicle.
Key Responsibilities:
- Perform on-site assessments to validate accident descriptions and damage observed during assessment
- Review and negotiate towing and recovery processes to ensure efficient and cost-effective solutions
- Determine the correct repair process and parts identification to ensure high-quality repairs
- Compose expert reports to claims in a timely manner to maintain excellent customer service
- Manage relationships with repairers and contribute to the industry's growth and development
Requirements:
- Minimum 5 years' experience in the mobile plant or heavy vehicle repair industry
- Excellent communication and relationship-building skills
- Relevant automotive trade qualifications
About NTI:
NTI is a market leader in the specialist insurance industry, boasting over 50 years' experience and backed by two of Australia's largest insurers. As a Best Employer of the Best People, we offer a range of benefits, including a commitment to your development and ongoing study, a competitive annual incentive program, and access to discounts on personal insurance products and retailers.
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