Chief Grievance Resolution Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeIntegrity Full time $91,418 - $103,725
Complaints Assessment Officer

This is an exciting opportunity to join a small and collaborative team as a Complaints Assessment Officer. The role plays a crucial part in the delivery of the organization's complaints function, managing cases and communicating with complainants.

The successful candidate will have a passion for integrity and oversight, and be a skilled complaints handling professional with experience working with vulnerable and complex people.

  • Demonstrated experience in handling complaints in an integrity or oversight context is highly regarded.
  • A tertiary qualification in social sciences, psychology, criminal justice, law, or alternate dispute resolution is desirable.

We offer a supportive work environment and opportunities for professional growth and development. As a member of our team, you will contribute to the continued improvement of our internal policies and procedures, and play a key role in delivering our integrity responses.

Key Responsibilities:

  • Manage cases, including assessing complaints and public interest disclosures.
  • Communicate effectively with complainants and stakeholders.
  • Contribute to the development and implementation of our complaints strategy.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A supportive and inclusive work environment.

How to Apply:

Please submit your application, including your resume and cover letter, via [insert contact method]. We look forward to hearing from you

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