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Resort Operations Manager

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Gold Coast, Queensland, Australia beBeeFrontOffice Full time $80,000 - $100,000
Key Leadership Role

The objective of this position is to oversee and support the Front Office, Reservations, and Night Audit operations.

This management role leads a team to ensure customer satisfaction through efficient service delivery.

  • Supervise the daily tasks of Front Office and Reservations team members, providing guidance as needed.
  • Effectively manage guest arrivals and departures, ensuring compliance with set procedures and focusing on customer needs.
  • Maintain a liaison with the Reservations office for accurate room allocation and maximum yield optimization.
  • Provide ongoing support across all resort areas, helping and guiding in peak times to resolve potential issues.
  • Collaborate with Front Office Management to operate a highly proficient and productive department, including handling guest complaints professionally and effectively, and delivering exceptional customer service at all times.