Delivery Excellence Manager

2 days ago


Brisbane, Queensland, Australia Integration Works Full time

At IntegrationWorks, the Technical Delivery Lead is a critical role that ensures seamless service delivery to clients. This position oversees project delivery processes, maintains high standards, and fosters strong relationships with stakeholders.

Key Responsibilities
  • Client relationship management for efficient collaboration
  • Liaison to understand current needs and anticipate future requirements
  • Ownership of service delivery process, ensuring quality, efficiency, and cost-effectiveness
  • Frequent reporting to leadership on activities, growth, and process improvements
  • Monitoring client engagements for customer satisfaction and issue resolution
  • Active participation in sales, pre-sales, and delivery remediation activities

Requirements:

  • Demonstrated commitment to client satisfaction and service excellence
  • Ability to produce high-quality work under pressure
  • Understanding of ITIL-based activities, operations, and performance management (ITIL foundation certification desirable)
  • Working knowledge of Confluence/Jira or similar knowledge management platforms
  • Experience with complex business solutions, networks, and data centre environments (on-prem & cloud)
  • Capacity to generate strategic reporting from tactical information
  • Prior experience in designing and documenting processes highly desirable
  • Excellent verbal and written communication skills
  • Ability to effectively manage work processes and proactively manage situations
  • Proficiency in Microsoft Word, Excel, and Outlook computer skills

We estimate the salary range for this position to be around $120,000 - $150,000 per annum, commensurate with experience and location.



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