Delivery Excellence Manager
2 days ago
At IntegrationWorks, the Technical Delivery Lead is a critical role that ensures seamless service delivery to clients. This position oversees project delivery processes, maintains high standards, and fosters strong relationships with stakeholders.
Key Responsibilities- Client relationship management for efficient collaboration
- Liaison to understand current needs and anticipate future requirements
- Ownership of service delivery process, ensuring quality, efficiency, and cost-effectiveness
- Frequent reporting to leadership on activities, growth, and process improvements
- Monitoring client engagements for customer satisfaction and issue resolution
- Active participation in sales, pre-sales, and delivery remediation activities
Requirements:
- Demonstrated commitment to client satisfaction and service excellence
- Ability to produce high-quality work under pressure
- Understanding of ITIL-based activities, operations, and performance management (ITIL foundation certification desirable)
- Working knowledge of Confluence/Jira or similar knowledge management platforms
- Experience with complex business solutions, networks, and data centre environments (on-prem & cloud)
- Capacity to generate strategic reporting from tactical information
- Prior experience in designing and documenting processes highly desirable
- Excellent verbal and written communication skills
- Ability to effectively manage work processes and proactively manage situations
- Proficiency in Microsoft Word, Excel, and Outlook computer skills
We estimate the salary range for this position to be around $120,000 - $150,000 per annum, commensurate with experience and location.
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