Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeGrowthDriver Full time $110,000 - $135,000

Job Opportunity:

Customer Success Manager - Growth Driver

As a Customer Success Manager, you will play a critical role in driving customer growth and retention by building strategic relationships with key stakeholders.

You'll be responsible for:

  • Driving ongoing customer engagement to foster account growth and retention
  • Minimizing churn by proactively guiding customers through the onboarding process
  • Proactive engagement driving service adoption and maximizing value for customers
  • Identifying and nurturing high-value opportunities to drive revenue growth

This is an excellent opportunity to accelerate your career and develop expertise in customer success, account management, and business development.

Key Responsibilities:

- Develop and execute customized plans to drive customer growth and retention

- Foster strong relationships with key stakeholders to identify and capitalize on new business opportunities

- Collaborate with cross-functional teams to ensure seamless delivery of services and support

Requirements:

  • Bachelor's degree in business, IT, communications, or a related field
  • Proven work experience as a Customer Success Manager or similar role
  • Exceptional ability to communicate and build positive business relationships
  • Technical skills required, including proficiency with CRM tools, customer success platforms, and analytics tools

Benefits:

- Accelerate your career through learning and development opportunities, such as Gallup strengths-based training and defined career pathways

- Enjoy being part of a driven team with a collaborative culture that values decision-makers and action

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