Case Worker

4 weeks ago

Liverpool, Australia Anglicare Full time

About Anglicare:

We are a leading community NFP organisation in Australia, committed to serving people in need and providing care to older people and services to the vulnerable.

Our vision is to see Jesus Christ honoured, lives enriched, and communities strengthened. To achieve this, we are seeking a skilled Case Worker to join our team in Liverpool.

About the Role:

As costs for day-to-day expenses continue to rise, a setback such as sickness, loss of a job, or an unexpected bill can make an individual's financial situation feel out of control. Anglicare provides immediate practical assistance and longer-term solutions to help our clients build a more hopeful future.

In this role, you will respond to enquiries and provide initial intake, information, and support to Food and Financial Assistance clients remotely and face-to-face. You will ensure effective delivery of client services and a high level of customer service is achieved.

Key Responsibilities:

  • Ensure a welcoming and safe environment for FFA clients seeking assistance, demonstrating compassion and understanding.
  • Ensure case planning for clients is holistic and in-depth, with clearly defined goals and achievable outcomes.
  • Undertake assessment of complex cases often involving multiple issues and identify these issues.
  • Consult a Senior Caseworker or Program Manager around higher risk cases.
  • Ensure client involvement in case planning through collaboration and the use of mutual exchange principles, developing clearly defined and agreed goals, with actionable steps for both client and worker.
  • Ensure advocacy and referrals for appropriate additional client support are provided, including advocating for clients and drawing on networks and local connections.
  • Ensure growth in own knowledge of and connection with local support services and community networks, resulting in effective and accurate referrals.
  • May include engagement with local inter-agencies, outreach, church partnerships, and other networking opportunities as they arise.
  • Ensure referral information gathered is up to date and accurate in Anglicare's internal referral system and shared with local team.
  • Ensure provision of material aid to clients in line with case plans and FFA procedures.
  • Ensure a full client caseload is maintained, achieving program targets within funding guidelines and organisational procedures.

About You:

  • Relevant degree in Social Work, Community Services, or similar with 1-2 years relevant experience or Diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
  • Demonstrated experience in working with diverse, disadvantaged people groups, including domestic violence, culturally and linguistically diverse, and First Nations people.
  • Solid understanding of Financial Capability and Case Work interventions.
  • Strong people skills, the ability to connect with, understand, and interact positively with colleagues, clients who are experiencing financial difficulties, and community members.
  • Well-developed written and verbal communication skills.
  • Strong computer skills, including Microsoft office suite.
  • Strong time management and ability to prioritise workload.
  • Demonstrated experience and knowledge of local networks and agencies.
  • A current driver's License and own vehicle or ability to travel around key locations in Sydney's Southwest.

Benefits:

  • Excellent remuneration package and company benefits.
  • Not-for-profit salary packaging benefits, reducing taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals, and entertainment.
  • Learning and Development opportunities within the organisation.
  • Fitness passport, discounts to over 800 gyms, pools, and fitness centres.
  • Employee Assistant Program (EAP), free counselling service.
  • Treehouse benefits and rewards, discounts to retail, accommodation, and entertainment.

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