Theatre Bars Lead

3 days ago

Sydney, New South Wales, Australia beBeeSupervisor Full time $60,000 - $80,000
Theatre Bars Supervisor Position

Seeking a skilled hospitality professional to lead our theatre bars team at the Sydney Opera House. As a Theatre Bars Supervisor, you will work closely with management to deliver exceptional guest experiences and ensure seamless service flow.

This role requires demonstrated experience in food and beverage operations within high-volume venues or busy restaurant settings. You will be responsible for overseeing multiple bars and dining spaces, leading a team of up to 15 staff on any given date, and working a rotating roster.

Key Responsibilities
Operational Leadership
  • Set up, operate, and pack down multiple bars & dining spaces during show periods.
  • Lead by example on the floor, supervising teams and ensuring a smooth service flow.
  • Coordinate with management and events teams to deliver seamless pre-show, interval, and post-show service.
  • Manage staffing and section allocations across multiple venues based on show requirements.
  • Ensure prompt opening and closing of bars in accordance with show call times.
Team Supervision
  • Maintain a visible and active presence.
  • Coach, support, and develop bar staff to achieve performance and service standards.
  • Support training and onboarding of new team members.
  • Handle on-shift resourcing adjustments as needed (breaks, rotations).
Guest Experience
  • Uphold and deliver exceptional guest service experience reflective of Trippas White Group standards.
  • Respond professionally and promptly to guest feedback or service recovery situations.
  • Ensure product knowledge and service etiquette is consistent across the team.
Required Skills & Qualifications
  • 1-2 years' experience in a similar role would be an advantage.
  • Operational knowledge of bar service, cash handling, and POS systems.
  • Demonstrated ability to manage service in a time-sensitive, high-pressure environment.
  • Barista experience is advantageous.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Confidence making decisions independently while knowing when to escalate.
  • Exceptional grooming, personal presentation, and a professional demeanour.
Benefits
  • A dynamic role in Australia's most iconic venue.
  • Supportive and collaborative team environment.
  • Opportunities for development and advancement.
  • Generous employee discounts across venues.
  • Around-the-clock access to Employee Assistance Program.
  • Discounted rates with corporate partners of Trippas White Group.

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.

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