Theatre Operations Lead

2 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $59,995 - $99,999
Theatre Operations Supervisor

A senior role responsible for overseeing day-to-day operations of theatre bars at a prominent performing arts venue.

Working closely with management, this position ensures seamless service, high team performance, and premium guest experiences across multiple venues.

Key Responsibilities:
  • Oversee setup, operation, and pack-down of multiple theatre bars during show periods.
  • Act as shift lead or duty manager on the floor, supervising bar teams and ensuring smooth service flow.
  • Coordinate with FOH and events teams to deliver seamless pre-show, interval, and post-show service.
  • Manage staffing and section allocations across multiple venues based on show requirements.
  • Ensure prompt opening and closing of bars in accordance with show call times.
Team Leadership:
  • Lead by example on the floor, maintaining a visible presence.
  • Coach, support, and motivate bar staff to achieve performance, presentation, and service standards.
  • Support training and onboarding of new team members.
  • Handle on-shift resourcing adjustments as needed (breaks, rotations, sick cover).
Guest Experience:
  • Deliver exceptional guest service experience.
  • Respond quickly and professionally to guest feedback or service recovery situations.
  • Ensure product knowledge and service etiquette is consistent across the team.
Duty Management & Compliance:
  • Assume operational responsibility for theatre bars and associated areas when rostered as Duty Manager.
  • Conduct pre-shift briefings, compliance checks, and incident reporting.
  • Maintain RSA compliance and intervene confidently in alcohol-related matters.

Requirements:

  • Minimum 2–3 years in a high-volume hospitality role, with at least 1 year in a supervisory capacity.
  • Strong operational knowledge of bar service, cash handling, and POS systems.
  • Demonstrated ability to manage service in a time-sensitive environment.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Confidence making decisions independently while knowing when to escalate.
  • Exceptional grooming and professional demeanour.
  • Experience in cultural institutions, theatres, or premium hospitality venues.

What We Offer:

  • A dynamic role in a prominent performing arts venue.
  • A supportive team environment.
  • Opportunities for development and advancement in events and venue operations.
  • Employee benefits.

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