Theatre Bars Supervisor

3 weeks ago

Sydney, New South Wales, Australia Trippas White Group Full time
Position Summary

Trippas White Group are looking for our next hospitality star that is seeking to take the next step in their career. We are seeking a Theatre Bars Supervisor based at the prestigious Sydney Opera House with a can-do attitude. Our supervisor will be working closely with management to ensure a seamless experience for our patrons.

Key Responsibilities
  • Oversee the setup, operation, and pack-down of multiple bars & dining spaces during show periods.
  • Lead by example on the floor, supervising teams and ensuring a smooth service flow.
  • Coordinate with management and events teams to deliver seamless pre-show, interval, and post-show service.
  • Manage staffing and section allocations across multiple venues based on show requirements.
  • Ensure prompt opening and closing of bars in accordance with show call times.
Team Supervision
  • Maintaining a visible and active presence.
  • Coach, support, and develop bar staff to achieve performance, and service standards.
  • Support training and onboarding of new team members.
  • Handle on-shift resourcing adjustments as needed (breaks, rotations).
Guest Experience
  • Uphold and deliver exceptional guest service experience reflective of Trippas White Group standards.
  • Respond professionally and promptly to guest feedback or service recovery situations.
  • Ensure product knowledge and service etiquette is consistent across the team.
Management & Compliance
  • Assume operational responsibility for theatre bars and associated guest areas.
  • Conduct pre-shift briefings, compliance checks, and incident reporting as per company standards.
  • Maintain RSA compliance.
Required Skills & Experience
  • 1–2 years' experience in a similar role would be an advantage.
  • Operational knowledge of bar service, cash handling, and POS systems.
  • Demonstrated ability to manage service in a time-sensitive, high-pressure environment.
  • Barista experience is advantageous.
  • Excellent communication, interpersonal and conflict resolution skills.
  • Confidence making decisions independently while knowing when to escalate.
  • Exceptional grooming, personal presentation, and a professional demeanour.
What We Offer
  • A dynamic role in Australia's most Iconic venue.
  • Supportive and collaborative team environment.
  • Opportunities for development and advancement.
  • Generous Employee discounts across Trippas White Venues.
  • Around the clock access to Employee Assistance Program.
  • Discounted rates with corporate partners of Trippas White Group.

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.


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