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Service Operations Manager
2 months ago
One Group is seeking an experienced Service Operations Manager to lead our Service Department. As a key member of our team, you will be responsible for overseeing daily operations, coordinating service technicians, and ensuring the efficient functioning of the department.
Key Responsibilities:- Operation Management: Lead and manage day-to-day operations, including planning, scheduling, and job allocation, ensuring smooth service delivery.
- People Management: Supervise, coach, and mentor the service team, fostering a culture of accountability, teamwork, and continuous development.
- Coordination & Scheduling: Manage and coordinate service requests, scheduling repairs and maintenance for drilling equipment in a timely manner.
- Customer Liaison: Act as the primary point of contact for customers, addressing their service needs and ensuring high levels of satisfaction.
- Stock Management: Track and maintain inventory levels of spare parts, ensuring availability and timely procurement.
- Administrative Tasks: Handle both computerised and manual administrative duties, including logging and tracking service requests, ongoing work, and completed jobs.
- Trend Analysis: Analyse service data to understand trends and demands for parts and technician skills, and make recommendations for improvements.
- Hybrid Role: Balance 'on the tools' technical work with office-based responsibilities, supporting both technical and managerial tasks.
- Technical Oversight: Manage a team responsible for servicing, troubleshooting, and maintaining drilling and hydraulic equipment across Australia and the Pacific region.
- Experience: Minimum of 3 years' experience as a Service Manager (or equivalent) in construction, field services, or related industries.
- Leadership: Proven leadership experience with the ability to develop and maintain internal and external relationships built on respect and trust.
- Change Management: Experience in driving change and aligning team performance with broader business objectives.
- Resilience: Strong resilience, tenacity, and accountability to ensure teams consistently meet both short and long-term goals.
- Talent Management: Ability to attract, develop, and retain top talent, with a focus on succession planning and team coaching.
- Technical Understanding: Basic understanding of drilling equipment and service requirements is a plus.
- Fitness for the role: This role incorporates manual tasks from time to time and applicants must be physically fit and free from injury to ensure safety for all parties.
- Residency: This role is only open to those with full working rights in Australia / permanent residency.
- Team Management: Oversee technicians in diagnosing and repairing equipment, including hydraulic, electric, and mechanical systems.
- Safety & Documentation: Maintain safety standards and ensure proper documentation is completed.
- Customer Support: Support customer troubleshooting both on-site and remotely.
- Travel & Overtime: Manage travel and overtime requirements as necessary.
