Senior Systems Engineer

1 day ago

Melbourne, Victoria, Australia Brennan IT Full time
About Brennan IT

Brennan IT is a leading Australian-owned systems integrator, committed to delivering exceptional IT solutions to its clients. Our team is passionate about empowering our customers to achieve their goals through innovative technology.

Job Title: Senior Systems Engineer

We are seeking an experienced Senior Systems Engineer to join our IT Services team in Melbourne. As a Senior Systems Engineer, you will be responsible for providing high-level technical support to our clients, identifying IT pain points, and developing solutions to improve their IT environments.

Key Responsibilities:
  • Assist clients with a high level of customer service
  • Communicate with customers to identify IT pain points
  • Develop solutions to problems and explain them in a simple way to the client
  • Maintain ownership of incidents and escalations
  • Identify gaps or issues within the customers' environments
  • Self-manage your working day and priorities
  • Day-to-day operations of client systems
  • Work towards billable hours targets and self-work generation
  • Work with Senior Consultants and Account Management staff to ensure effective management of clients
Requirements:
  • Prior experience in an MSP type role providing a wide range of support
  • Solid understanding of a wide range of IT technologies - servers, virtualization, networking, MDM, and cloud
  • High-level knowledge of networking, server, and virtualization
  • Implementation and troubleshooting experience of Cloud-based hosted platforms, IaaS, and MDM platforms
  • Confident, self-motivated, and customer service skills
  • Ability to work autonomously in a larger team
  • Able to develop trusted rapport with clients
  • Solid communication and interpersonal skills
What We Offer:
  • Opportunity for rapid growth in technical skills
  • Support structure to get help on complex issues
  • $5K technical certification bonus per annum ($1K per Cert)
  • A strong culture underpinned by values that are truly lived every day
  • Flexible working environment
  • Team of knowledgeable people to work with
  • Amazing recognition programs - monthly culture awards, an all-expenses-paid international trip, and gift vouchers
  • A focus on health and well-being with social clubs, sporting teams, team lunches, and more
  • Discounted IT hardware and software products
About the Team:

This role is part of our IT Services team, which focuses on supporting clients' IT environments and providing sound technical advice. We are a team of experienced professionals who are passionate about delivering exceptional IT solutions to our clients.

We are an equal opportunity employer and welcome applications from diverse candidates. As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check. A car and driver's license are also required for this role.

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