Personal Banking Consultant, Rhodes/Macquarie Centre

2 weeks ago

Rhodes, New South Wales, Australia HSBC Full time

About HSBC

HSBC is a leading global banking and financial services organization with a presence in over 80 countries. Our mission is to provide a world of opportunity for our customers and colleagues through our unique expertise, capabilities, breadth, and perspectives.

Our Culture

We value diversity, inclusion, and collaboration, and we strive to create a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Consultant. As a key member of our branch team, you will be responsible for providing exceptional customer service, advising customers on financial products and services, and promoting digital banking solutions.

Key Responsibilities

  • Provide a seamless end-to-end customer experience by advising customers on financial products and services
  • Be the brand ambassador for HSBC in our branch, liaising directly with customers and promoting our brand
  • Introduce, promote, and assist customers with digital banking solutions to meet customer needs
  • Contribute to fulfilling customer needs by providing personal banking products and services with a customer-centric approach
  • Manage customer feedback and enquiries effectively
  • Participate in ongoing training and development plans

Requirements

To be successful in this role, you will need:

  • A proven track record in customer excellence gained in banking, sales, hospitality, or retail
  • The desire to develop your financial expertise and grow your career
  • Ability to understand and provide solutions to meet individual customer needs
  • A passion for delivering first-class customer service and making a difference
  • A proven ability to multitask and strong attention to detail
  • The Higher School Certificate or equivalent certification

Preferred Qualifications

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

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