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Senior Client Services Executive
2 months ago
Let's achieve greatness together
Circana (formerly IRI and NPD) stands as the premier consultant on the intricacies of consumer behavior. Utilizing unmatched technology, sophisticated analytics, cross-industry insights, and extensive expertise, we deliver clarity that empowers nearly 7,000 of the world's foremost brands and retailers to take decisive action and drive business expansion. Our understanding encompasses the entire consumer journey, the complete retail environment, and the full spectrum of spending, enabling our clients to transcend mere data to harness insights, spark innovation, fulfill consumer needs, and surpass competitors.
At Circana, we are driven by our commitment to ongoing learning and development. We actively seek and share constructive feedback, celebrating achievements—both significant and minor—in a flexible and supportive environment that accommodates our professional and personal lives. Our global dedication to diversity, equity, and inclusion underscores our belief in the immense value that diversity brings to our organization, employees, clients, and communities. Here, you can always express your authentic self at work.
Why choose Circana?
We are forward-thinking, inclusive, and people-centric. Our aim is to cultivate a grounded culture that harmonizes work and personal life, empowering our team to reach their fullest potential. Our employees are our priority, and we provide an array of exceptional benefits, including:
- Flexible working hours and locations
- Comprehensive employee training and development programs
- Up to 5 weeks of annual leave
- 16 weeks of paid parental leave
- Special leave for birthdays
- Half-day Fridays during summer
- Personal wellness days
- Cultural observance days
Key Responsibilities
This role is pivotal in advancing Circana's proprietary analytics solution, Unify, for significant retailers across the APAC region. You will oversee all reporting aspects related to data delivery for key retailers and take charge of reporting outputs and Unify Platform management. Additionally, you will handle various operational components and foster robust relationships with key stakeholders within our retail partners.
- Ensure the quality of client reporting by collaborating with internal teams to deliver all requested modifications accurately and punctually.
- Provide high-quality Circana deliverables to clients.
- Exhibit exceptional leadership in report and service management for key retailers.
- Proactively oversee client deliverables through daily operations, ensuring timely and high-quality solutions.
- Build strong rapport with key client contacts, enhancing Client Satisfaction and NPS (Net Promoter Score) metrics related to navigation and reporting functionalities of our product suite.
- Investigate data modifications and communicate their implications to clients and internal teams.
- Identify potential risks and escalate them to senior management before client communication.
- Understand industry best practices, benchmark performance metrics against external sources to maintain competitiveness, and apply best practices to all service delivery elements.
Qualifications
- Prior experience in a similar capacity within the retail/FMCG sector.
- Ability to thrive under pressure, prioritize tasks, and plan effectively with meticulous attention to detail.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
- Excellent interpersonal skills, capable of building and maintaining relationships both internally and externally.
- Strong problem-solving abilities with a desire to understand underlying issues.
- Effective communicator with the ability to influence decisions.
- Actively seeks and integrates feedback to improve personal performance and drive change.
Circana Core Values
Beyond the technical skills and experience required for this role, our shared values are central to our organization. We consistently seek individuals who can embody these values in their daily responsibilities:
- Stay Curious: A commitment to learning and growth, always questioning the status quo.
- Seek Clarity: Embracing complexity to foster understanding and inspire action.
- Own the Outcome: Taking responsibility for decisions and owning our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Always striving for continuous improvement and never settling.
- Champion Inclusivity: Building trust in relationships through empathy, respect, and integrity.
- Commit to Each Other: Contributing to making Circana a great workplace for everyone.
We look forward to receiving your application.