
Experienced Incident Management Specialist
2 weeks ago
**Job Title:** Customer Support Services Incident Manager
Job DescriptionAtlassian is seeking a highly experienced Customer Support Services Incident Manager to join our team. This dynamic role focuses on delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders.
This individual will be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand. The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting themselves apart from more technical, engineering-focused roles.
Responsibilities-
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