Incident Management Specialist
4 days ago
Incident Management Specialist
">This role offers the opportunity to revolutionize logistics with a global leader in the industry. As an Incident Management Specialist, you will be responsible for minimizing the impact of incidents on customer and business operations.
">Key Responsibilities:
">- Develop and maintain incident management processes, procedures, and policies">
- Collaborate with stakeholders and product management to improve the incident management system">
- Analyze and take corrective actions to meet incident management KPIs">
- Ensure high-quality incident recording and maintenance">
- Prepare incident reporting">
- Provide management information and make recommendations for process improvements">
- Train staff and stakeholders in incident management processes, procedures, and policies">
- Manage complex and major incidents from beginning to resolution">
Required Skills and Qualifications:
">- Minimum 4 years of IT incident management experience in large enterprises">
- Competence using an incident management system">
- Strong analytical and interpretive skills">
Benefits:
">A collaborative, supportive, and diverse work environment that encourages growth and development.
">About the Company:
">We believe in creating a workplace that values teamwork, innovation, and continuous improvement.
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