E-commerce Client Experience Expert

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $108,310
Job Description

The E-commerce Customer Service Officer will be based in the Melbourne back office and responsible for meeting individual and e-commerce sales targets. The role requires providing an exceptional level of online client service at all times.

This includes:

  • Storytelling/client experience: bringing emotion, surprise, and culture to the client.
  • Replying to comments on social media, Google reviews etc.
  • Managing ongoing customer relationships.
  • Assisting customers with phone/online orders and after-sales service issues.
  • Liaising with the logistics team.
  • Following up on orders and liaising with customers, retail, repair services etc.
  • Following up on all customer requests to ensure the brand provides the highest level of customer service in the industry.

Key responsibilities also include working closely with the Boutique Manager and Senior Ecommerce Specialist to drive key promotions and report back on products on customer feedback in a timely manner.

Additional tasks involve maintaining and updating regular client correspondence, keeping abreast with products and selling strategies by attending training programs and courses arranged by the company, demonstrating flexibility and adaptability with the roster i.e. change in hours/days etc., developing collaborative, positive working relationships with team members at the boutique, being a strong team player: ad hoc assist the boutique in sales and customer service during extreme peak periods.

Required Skills and Qualifications

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma.

Below are some of the skills and qualifications required:

  • Sales & service oriented
  • Mature, Adaptable and Flexible
  • Good verbal and written communication skills
  • Well versed with the luxury goods industry and customers
  • Passion for retail, timepieces, jewellery
  • High integrity and honest
  • Willingness to represent the brand and act as the 'ambassador'
  • Team player
Benefits

This role offers a unique opportunity to work in a dynamic team environment, with opportunities for growth and development. As a member of our team, you will have access to world-class training and support, and will be part of a company that values innovation and excellence.

Others

We are looking for individuals who are passionate about delivering exceptional customer service and are able to work effectively in a fast-paced environment. If you are a motivated and enthusiastic individual who is looking for a new challenge, then this could be the ideal role for you.

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