E-Commerce Client Success Manager

7 days ago

Melbourne, Victoria, Australia Profit Off Ads Full time $90,000 - $120,000 per year

We are one of Australia's fastest-growing paid advertising agencies. Based in Melbourne, we are an exclusively Google and Meta Ads agency for e-commerce brands. Our mission is to scale our clients' businesses through ROAS-focused marketing, taking them to multiple 7-8-9 figures per month.

We are seeking another full-time Client Success Manager (CSM) to join our team. The ideal candidate will deeply understand Google, Meta Ads, and e-commerce and be familiar with e-commerce-related metrics and terminology to communicate effectively with clients. The role demands a high standard of work ethic and strong communication among the team and with clients.

We have a friendly team and have fun in our team calls. Everyone is encouraged to have a voice, whether directly related to the accounts. The founder and CEO work closely with the current 18 (growing fast) team members and deeply understand paid ads from spending millions.

Job Description:

We require a full-time Client Success Manager with at least two years of experience in a similar role at a paid advertising agency working with eCommerce brands. The ideal candidate will work alongside our clients and collaborate with our team. The responsibilities involve the following, but are not limited to:

  • Discuss, initiate conversations, and reply to clients' questions in Slack. Review client complaints and concerns and seek to improve the client experience.

  • Share continuous updates in Slack channels and send weekly & monthly reports to clients on performance.

  • Share best-performing creatives weekly from competitors in the niche (Meta Ads).

  • Monitor each account and notify our Google and Meta Ads Specialists of any missed opportunities per our SOPs.

  • Collaborate with other marketing team members to ensure consistent messaging across all channels so that clients and the team are informed of the current situation.

Requirements:

  • Be able to work 9 AM to 5 PM AEDT / AEST.

  • 2+ years of experience as a CSM at another marketing agency.

  • Less than 5% churn rate monthly in previous roles.

  • A deep understanding of Google Ads & Meta Ads.

  • A deep understanding of key eCommerce-related metrics.

  • Fluent in English, mainly written.

Perks:

  • A very competitive salary package.

  • A fully remote (WFH) and flexible work environment.

  • Work closely with the CEO and team.

  • Opportunity for promotions, extended contracts and permanent roles.

What do you need to do next?

Please send us your resume and a cover letter that explains why you are suited for this role. We look forward to hearing from you and can't wait to find out how you'll make an impact at Profit Off Ads.

  • E-Commerce Manager

    2 days ago

    Melbourne, Victoria, Australia Drake International Full time

    **OFFICE BASED ROLE | **LOCATED IN WESTMEADOWS**:- ** SALARY $105K + SUPER**:- **AT LEAST 4 YEARS EXP IN E-COMMERCE ACCOUNTABILITY IN FASHION RETAIL SECTOR**Our client is an iconic fashion footwear brand who now has an opportunity for an experienced E-Commerce/Digital Manager to join them at their head office in Melbourne.**ABOUT THE ROLE**- Coordinate the...

  • E-commerce Campaign Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSpecialist Full time $100,000 - $120,000

    Job Opportunity:Paid social media specialists play a crucial role in the growth and success of e-commerce businesses. As a Senior Paid Social Specialist, you will be responsible for managing and optimising paid social campaigns across Meta and TikTok.Key Responsibilities:Manage and optimise Paid Social campaigns across Meta and TikTok for e-commerce...

  • E-commerce Operations Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeOperations Full time $160,000 - $200,000

    E-commerce Operations LeadWe are seeking a highly skilled and experienced e-commerce operations lead to join our team in Melbourne, Australia.About the Role:This key member of our e-commerce operations team will be responsible for delivering exceptional service to our clients, driving innovation and process improvements, and championing our unique e-commerce...

  • E-commerce Brand Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeBrand Full time $130,000 - $220,000

    Job TitleE-commerce Brand Manager Needed to Drive Growth and Success About the RoleWe are seeking an experienced E-commerce Brand Manager to join our team. As a key member of our marketing department, you will be responsible for managing our e-commerce platforms and ensuring the brand is executed seamlessly online.The ideal candidate will have a strong...

  • E-Commerce Specialist

    5 days ago

    Melbourne, Victoria, Australia Permanser Australia Pty Ltd Full time

    Our womenswear client is looking for a Fashion E-Commerce Specialist to join the team on a full-time permanent basis.As part of a small team, you will be responsible for overseeing and optimising the Shopify-based online store. Your role will involve managing the end-to-end e-commerce process, from product listings to customer experience, to drive sales and...

  • Global E-commerce Strategist

    4 days ago

    Melbourne, Victoria, Australia beBeeEcommerce Full time $100,000 - $140,000

    Job OpportunityThis is an excellent opportunity for an experienced e-commerce specialist to help launch global websites, drive growth and take advantage of unparalleled career progression.Develop and implement effective e-commerce strategies to enhance online sales and customer engagement.Closely collaborate with the head of e-commerce to ensure alignment...

  • E-Commerce Strategy Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeStrategy Full time $120,000 - $150,000

    E-Commerce Strategy ManagerAs an E-commerce Strategy Manager, you will be responsible for building and transforming our online presence in Australia and New Zealand.This role requires a driven individual who can orchestrate traffic, conversion, and basket value to drive sales and share beyond in-store experiences.The ideal candidate will have experience...

  • E-commerce Professional

    3 days ago

    Melbourne, Victoria, Australia beBeeEcommerce Full time $90,000 - $120,000

    Drive E-commerce GrowthSeeking an experienced e-commerce professional to drive growth through innovative solutions.We're a fast-paced fashion retail business in Melbourne, Australia, seeking an experienced E-commerce Specialist to join our team. This is a fantastic opportunity to work collaboratively with a close-knit group of professionals dedicated to...

  • Senior E-commerce Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeEcommerce Full time $140,000 - $180,000

    Transform Your Career as an E-commerce ProfessionalElevate your expertise and drive growth in the dynamic world of e-commerce.This pivotal role demands a visionary leader who can shape customer experiences, boost conversion rates, and propel revenue growth.As our ideal candidate, you will excel in managing day-to-day e-commerce operations across regions (AU,...

  • E-commerce Growth Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEcommerce Full time $130,000 - $140,000

    Unlock Your E-commerce Potential">We are seeking a seasoned e-commerce professional to drive our digital growth and shape the customer experience from first click through to checkout.">This role requires someone who can blend creativity with commercial thinking, leveraging their expertise in UX/UI optimisation, digital marketing, and sales growth strategies...