Head of Enterprise Client Success

3 weeks ago

Sydney, New South Wales, Australia Rewardgateway Full time
Unlock Your Potential as a Head of Enterprise Client Success

Join Reward Gateway, a leading digital platform and global market leader in benefits and employee engagement, as we embark on a mission to 'Make the World a Better Place to Work'. We're seeking an exceptional Head of Enterprise Client Success to lead our APAC team and drive client advocacy, loyalty, and growth.

About the Role

As a key member of our APAC leadership team, you'll be responsible for leading a team of 6 Enterprise Client Success Managers, creating proactive account-based plans, and delivering strong client advocacy. You'll work closely with our Sales Leaders, Product Team, and Product Marketing to ensure we meet client needs and exceed expectations.

Key Responsibilities
  • Lead and develop a high-performing team of Enterprise Client Success Managers
  • Develop and implement proactive account-based plans to drive client growth and retention
  • Deliver strong client advocacy and ensure high levels of service
  • Collaborate with Sales Leaders to introduce and support ways of working between CSMs and the Strategic Account Management team
  • Partner with the Product Team and Product Marketing to ensure awareness of client needs and solution requirements
What We Offer

As a Head of Enterprise Client Success at Reward Gateway, you'll enjoy a competitive salary, benefits, and perks, including a flexible vacation plan, wellbeing allowance, and substantial bonus payments for life events. You'll also have the opportunity to work with a high-performing team, collaborate with industry leaders, and contribute to improving employee engagement and building better organisations.

Requirements
  • Strong experience in managing and leading teams within an enterprise SaaS solution
  • Proven commercial success against retention, growth, and usage targets
  • Ability to manage and influence through negotiation and consensus building
  • Strong empathy for clients and passion for delivering positive outcomes
Interview Process

We're committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments, please let us know. We value diversity and believe it drives innovation. Join our community and help us Make the World a Better Place to Work.

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