Head of Enterprise Client Success

4 weeks ago

Sydney, New South Wales, Australia Rewardgateway Full time
Job Description

Reward Gateway, a leading digital platform and global market leader in benefits and employee engagement, is seeking a highly skilled Head of Enterprise Client Success to join our APAC leadership team.

This is a unique opportunity to lead a high-performing Client Success team and drive strategic growth in the APAC region. As a key member of our leadership team, you will be responsible for developing and executing plans to maximize client advocacy, loyalty, and retention.

Main Responsibilities:

  • Lead and coach a team of 6 Enterprise Client Success Managers to create maximum client advocacy and loyalty.
  • Develop and implement proactive account-based plans to drive client growth and retention.
  • Deliver strong client advocacy through solution-focused insights and high levels of service.
  • Collaborate with the Sales Leaders to introduce and continuously support ways of working between the CSMs and the Strategic Account Management team.
  • Partner with the Product Team and Product Marketing to ensure awareness of client bases current and future solution requirements.

Requirements:

  • Strong levels of experience in managing and leading teams within an enterprise SaaS solution.
  • Proven commercial success against retention, growth, and usage targets.
  • Ability to manage and influence through negotiation and consensus building.
  • Strong empathy for clients and passion for delivering positive outcomes, client growth, and exceeding expectations.

What We Offer:

  • OTE of circa $165k.
  • Genuine pathways to career progression.
  • Collaboration with top-performing leadership professionals within our HR Tech sector.
  • Partnership with our world-class APAC Marketing team.
  • Over 76 individual employee benefits and perks within our Benefits Centre.

Interview Process:

  • Telephone interview with our Senior Talent Acquisition Partner, APAC.
  • First-stage virtual interview with our Client Success Director, APAC and our Head of Sales or our Head of Implementation, APAC.
  • Take-home presentation task.
  • Final-stage virtual or in-person interview and presentation with our Client Success Director, APAC, Managing Director, APAC, and Sales Director, APAC.

About Us:

Reward Gateway is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know.

We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

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