Insurance Process Improvement Specialist
2 days ago
This is an exciting opportunity to join our team as a Digital Insurance Operations Specialist. In this pivotal role, you will focus on transitioning our operations to a modern future state model.
Key Responsibilities- Monitor and optimize insurance operations processes to drive efficiency
- Provide expert guidance to colleagues and our administrator on insurance product administration
- Oversee the resolution of insurance incidents
- Support management in day-to-day insurance activities and business rule adherence
- Act as the subject matter expert for projects involving insurance touchpoints
- Collaborate with partners to implement changes to business rules
- Maintain a continuous improvement mindset to uplift processes and services
- A minimum of 5 years' experience in life insurance (Group or Retail) at insurer, administrator or superannuation Trustee with demonstrated success in a similar role
- Strong knowledge of group insurance, including death cover, income protection, and Total Permanent Disability (TPD)
- Experience with incidents, transitions, or Service Fault Tolerance (SFT), and corporate-sponsored super plans
- Proven ability in stakeholder management and interacting with senior leaders
- Willingness to challenge and question the status quo
- Understanding of the latest insurance standards, legislation, and regulations
- Change management experience
- Strong communication skills and cross-team collaboration experience
- Proven track record in operationalising insurance products and legislative changes
- Experience in a fast-paced, changing environment
If you are ready to shape the future of our insurance operations, we invite you to apply now.
We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, people who are physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.
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