Senior Client Onboarding Coordinator

4 days ago

Sydney, New South Wales, Australia beBeeClient Full time $90,000 - $120,000
Access and Onboarding Specialist

We are seeking a skilled professional to manage the onboarding process for new clients. The successful candidate will work closely with clients and our account management team, acting as the primary point of contact for onboarding new clients, ensuring client satisfaction, identifying growth opportunities, and delivering tailored solutions to meet client needs.

The ideal candidate will be responsible for:

  • Onboarding new clients quickly and efficiently, configuring their accounts on various platforms (e.g. Google Ads, Meta, Google Search Console, Google My Business).
  • Granting access to applicable accounts within 48 hours of a deal being signed, including handling client meetings and dealing with platform support as required.
  • Updating internal databases with account IDs and onboarding completion statuses as access is granted.
  • Ensuring client accounts are configured correctly and at or above standard, with checklists for each platform to optimise setup and increase performance.
  • Providing weekly reports on client onboarding status and progress.
  • Managing quarterly client feedback communications.

To succeed in this role, the candidate should have:

  • A bachelor's degree related to computer science, marketing, communications, or business.
  • Google Suite experience.
  • High-level written and verbal communication skills.
  • Ability to work independently and proactively.
  • High level of attention to detail.
  • Ability to follow process and procedure while actively looking to improve both.
  • Excellent client management skills.

Why choose us? We believe happy employees create a thriving culture. We focus on employee development and well-being, maintaining an inclusive workplace. Our unique culture blends the benefits of being a large agency with a close-knit, family-like atmosphere. We prioritise maintaining a culture where everyone feels valued and connected. Our office is filled with energy and positivity, making it a place where people love to come to work. Regular team events and social gatherings enhance our sense of community and camaraderie. Our team is characterised by a spirit of collaboration, everyone is always willing to lend a hand or share insights. This supportive dynamic fosters creativity and innovation, allowing ideas to flourish. While we're proud of our accomplishments, we're also committed to continuous learning. Our culture encourages personal and professional development, allowing team members to thrive and advance in their careers.

This role offers a fantastic opportunity to grow your career in a fast-paced, dynamic environment. If you're passionate about delivering exceptional client experiences and have a keen eye for detail, we want to hear from you

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