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Data Analyst

2 months ago

Banana Shire, Australia TTEC Full time
About the Role

We are seeking a highly skilled Data Analyst to join our team at TTEC. As a Data Analyst, you will play a critical role in helping us drive business growth and improve customer experiences.

Key Responsibilities
  • Process Improvement: Create, plan, and drive process improvement initiatives in various aspects of program operation, including reporting, dashboards, feedback delivery, absence management, and performance management.
  • Reporting and Analytics: Create, generate, and update reports and dashboards as requested by Operations, ensuring timely delivery of value-added input, data, and analysis to support Operations or Clients.
  • Insight Generation: Formulate insights, identify trends, and flag issues on various presentations and reports created.
  • Leadership Support: Consistently support leadership in operation management, being present and the main point of reference during weekly reviews with the Client on data accuracy.
  • Expertise: Articulate clearly data trends and the factors shaping those trends from a reporting perspective.
  • Educational Support: Educate the Leadership team on the use, meaning, and limitations of presentations, reports, data, analysis, or improvement/alteration of the said items.
  • Ad-Hoc Requests: Support Operations with ad-hoc requests.
Requirements
  • Technical Skills: Very good proficiency in MS Excel, good knowledge of SQL, significant experience with spreadsheets and creating detailed reports, knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.), good knowledge of and experience with reporting and data analysis tools, databases (SQL, etc.), VBA, and Scripts.
  • Soft Skills: Strong analytical skills, ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, ability to work efficiently with customers/stakeholders across global time zones, able to take own initiative in solving issues, strong attention to detail and analytical skills, very good written and spoken English, and very good communication skills.
What We Offer
  • Career Development: Supportive of your career and professional development.
  • Inclusive Culture: An inclusive culture and community-minded organization where giving back is encouraged.
  • Global Team: A global team of curious lifelong learners guided by our company values.
  • Benefits: Ask us about our paid time off (PTO) and wellness and healthcare benefits, private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement), Multisport Card, flexible working hours & Remote or hybrid work & Additional days of annual leave, anniversary bonus, reimbursement program, and tuition program.
  • Compensation: 5250 PLN gross monthly salary + annual bonus.