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Banking Consultant

2 months ago

City Of Swan, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Midland, WA. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and meeting the financial needs of our customers.

As a Banking Consultant, you will be responsible for providing customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What We Offer

At ANZ, we offer a range of benefits and opportunities for our employees, including:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and collaborative team environment.
  • Access to training and development programs to help you grow and develop your skills.
  • A range of flexible working arrangements to support your work-life balance.
  • A commitment to diversity and inclusion, and a workplace that reflects the diversity of the communities we serve.
Requirements

To be successful in this role, you will need:

  • Exceptional customer focus and retail experience.
  • Experience in being a user and promoter of technology, with a working knowledge of digital channels.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

We are an equal opportunities employer and welcome applications from everyone. If you have any adjustments you may require to our recruitment process or the role itself, please let us know.