Compensation Specialist
6 days ago
EML is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our goal is to support injured workers in their return-to-work journey through ongoing support and collaboration with various stakeholders.
We have experienced significant growth, resulting in over 4,000 dedicated employees who are passionate about helping others. We foster a culture of learning and development, investing in our employees' long-term career growth.
The purpose of this role is to provide early, timely, and personal service to workers, employers, stakeholders, and support networks while delivering an empathetic customer experience through specialized technical expertise in complex claims management.
This position operates in an environment where people are passionate about making a positive impact on someone's life every day. You'll feel a sense of satisfaction knowing your talent and hard work have a purpose.
Your Responsibilities- Proactively manage cases to achieve the optimal outcome for workers with reasonable claim costs.
- Liaise regularly with internal and external stakeholders to progress strategies and actions.
- Assess liability and recovery aspects relevant to legislation or policy, in accordance with established procedures.
- Manage the whole person impairment process in accordance with guidelines.
- Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own Whole Person Impairment process.
- Ensure accurate and professional updates to claims files on a regular basis.
You will require:
- A basic understanding of medical terminology demonstrated through studies or work experience.
- High attention to detail.
- Excellent organisational skills.
- Sound negotiation and influencing skills.
- Empathy and understanding for others.
- The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.
- Knowledge of relevant worker's compensation legislation and regulations is beneficial.
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) would be advantageous.
We stand together as equals. EML is committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If you're interested in this opportunity, please proceed.
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