Customer Service Expert

9 hours ago

Hobart, Tasmania, Australia beBeeCustomer Full time $55,000 - $80,000
Customer Support Representative

This is an excellent opportunity for passionate individuals to take the next step in their careers. You will be working as part of a dynamic team where your contribution is valued and your growth supported.

The role involves being the first point of contact for customers seeking assistance with various products and services. Your key responsibilities will include managing customer inquiries via phone, email, and chat, providing accurate information and solutions, navigating multiple systems efficiently, and using initiative and problem-solving to meet customer needs.

Our award-winning, supportive team culture provides the perfect environment for you to learn from industry leaders, access professional development opportunities within the wider business, and work towards career growth and development.

  • Key Responsibilities:
  • Manage customer inquiries via phone, email, and chat
  • Provide accurate information and solutions
  • Navigate multiple systems efficiently
  • Use initiative and problem-solving to meet customer needs

You will have the opportunity to expand your skills and move into different areas of the business, including leadership and specialist roles. With at least 6 months of contact centre experience or 12+ months in customer service or retail, strong communication skills, confidence using multiple systems, and a proactive, customer-first attitude, you are ready to take on this exciting challenge.

What We Offer

As a valued member of our team, you can look forward to:

  • Be part of an award-winning, supportive team culture
  • Work for one of Australia's leading employers
  • Learn from industry leaders
  • Access professional development opportunities within the wider business
Requirements

To be successful in this role, you will need:

  • At least 6 months of contact centre experience or 12+ months in customer service or retail
  • Strong communication skills – verbal and written
  • Confidence using multiple systems and managing time effectively
  • A proactive, customer-first attitude

After initial training, you will be eligible to transition into a hybrid work model. This means that you will have the flexibility to work from home, provided you have a minimum internet speed of 28.8 Mbps, a dedicated desk and ergonomic chair, and a quiet, private workspace.

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