Expert Customer Servicing Professional
1 week ago
As a dedicated professional in our retail banking services team, you will play a vital role in delivering exceptional customer experiences to millions of personal and small business customers.
About This Role- Converse with customers about their overall banking needs, including home loans, business banking, and financial advice.
- Support customers with inquiries, account maintenance, and credit product applications.
- Complete financial health checks to assess customers' financial needs and identify areas for improvement.
- Educate and demonstrate our in-branch technology and digital banking options to customers.
- Solve problems and provide effective solutions while championing our risk-adverse culture.
The ideal candidate will possess:
- Experience in delivering exceptional customer service, preferably in financial services, retail, or hospitality.
- Excellent communication skills and the ability to articulate complex financial terms clearly.
- Strong questioning and problem-solving skills, along with integrity and prioritization of customer needs.
- A genuine interest in building a career within our organization.
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