Leading Customer Service Professional
2 days ago
The Customer Service Manager oversees daily operations in the customer service department, ensuring high levels of customer satisfaction and support.
Key Responsibilities- Manage and train customer service staff to deliver exceptional customer experiences.
- Handle customer inquiries and complaints efficiently and effectively.
- Implement customer service policies and monitor performance metrics.
- Analyze customer feedback to improve service standards and maintain a positive customer experience.
- Excellent Communication and Interpersonal skills.
- Strong Analytical and Problem-solving abilities.
- Leadership and Team management skills.
- Customer Service Management, Customer Satisfaction, and Customer Support skills.
- Proficiency in relevant software and tools.
This is a full-time on-site role located in Bundall, QLD. The successful candidate will be based in an office environment with opportunities for professional growth and development.
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