Customer Service Professional

24 hours ago

Gold Coast, Queensland, Australia beBeeExcellence Full time

Customer Service Excellence is at the heart of everything we do. In this role, you will have the opportunity to make a real difference in the lives of our valued body corporate customers.

About the role:

We are seeking a dedicated and customer-focused individual to provide exceptional service and resolve issues. You will work collaboratively with a team environment and contribute to delivering outstanding results.

Priorities:

  • Deliver exceptional customer service by being the friendly and professional voice that our customers love.
  • Hand customer enquiries efficiently and effectively.
  • Be a troubleshooting expert and tackle customer situations by listening carefully and finding solutions that leave them satisfied.
  • Empower customers through self-service by guiding callers through troubleshooting steps and directing them to resources that help them solve problems independently.
  • Support Internal Customers with Call Transition by seamlessly coordinating with branches and other internal customers, ensuring smooth and efficient call handovers to provide continuous support to customers.
  • Manage customer expectations with confidence by setting and maintaining realistic expectations, ensuring strong positive relationships with our customers.

Key Responsibilities:

  • Excellent communication skills to convey information clearly and effectively to customers and colleagues.
  • Strong problem-solving skills to guide customers through service issues and resolve complaints.
  • Ability to become familiar with relevant information governing body corporate management.
  • Technical proficiency with CRMs and call centre technology.
  • Attention to detail to accurately enter data and manage documentation, ensuring accuracy and reliability.
  • Capacity to handle various customer interactions and adapt to different situations and challenges while maintaining calm and patience.

Achieving Success:

We value diversity and encourage a speak up culture where our people bring their whole selves to work. We strive to enhance community living for all. To achieve success, you will need to:

  1. Work collaboratively with the team to deliver exceptional results.
  2. Take ownership of your work and be accountable for achieving goals and objectives.
  3. Continuously improve processes and procedures to enhance efficiency and effectiveness.

What We Offer:

  • Impactful role solving challenges daily using problem-solving skills.
  • Grow with us: Join a dynamic team with opportunities for career growth.
  • Collaborative and supportive team who are committed to excellence and fun in equal measures.

How to Apply:

If you're ready for that next step in your career and want to join an industry leader, please apply via the link provided.

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