Technical Operations Manager

1 day ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $140,000

When you embark on a new career, you gain more than just a job and a workspace.

You'll enjoy perks like free daily meals, hybrid work options, novated leasing, and a corporate bonus program.

This opportunity sounds perfect for you if you're driven to deliver outstanding results.

The organization's vision is to be the most loved in every community.

Job Opportunity

The Role

A highly skilled Service Desk Team Lead is required to join our team.

Based in Camberwell, you will lead the Service Desk team to ensure business as usual operations are managed effectively.

Ensure workload is appropriately managed and any escalations are taken care of promptly.

The Service Desk has undergone a transformation, adding senior roles and changing operations to focus on root cause resolutions.

As a result, there's a lot of opportunity to make your mark with a refreshed and eager team.

Working in a high-pressure fast-paced environment, your responsibilities include:

  • Providing seamless technical support to all staff ensuring regular contact and updates.
  • Operating in a 60/40 split between team management and hands-on technical work.
  • Monitoring and reporting on the performance of the Service Desk in terms of call resolutions and customer experience.
  • Managing and developing the knowledge base for end-user documentation and internal resources.
  • Delivering new work initiatives that reduce calls to the Service Desk or improve time to resolution.
  • Stepping up to take on acting management responsibilities where required.
  • Working alongside vendors to implement changes and projects.
  • Participating in on-call activities to ensure transitions are successfully completed.
Required Skills and Qualifications

Let's Hear About Your Experience

  • Tertiary qualifications in Business Information Systems or similar experience will be highly regarded.
  • Minimum 5 years' IT support experience with at least 1 year in a leadership or supervisory role.
  • Previous experience within a retail, hospitality, or customer service environment required.
  • Experience in supporting Windows environments (Desktop & Server).
  • Previous experience with ServiceNow, Connect Wise Manage, IT Glue, or Jira documentation systems required.

This is a hands-on technical role, requiring excellent interpersonal skills and natural leadership ability to inspire your team to deliver outstanding results.

Benefits

Join our professional, fun, and friendly working environment in newly renovated offices.

You'll have access to benefits and programs that aim to support, reward, and inspire:

  • Reward and bonus structure.
  • CORPORATE CASUAL DRESS ENVIRONMENT.
  • HEALTH AND WELLNESS ACTIVITIES.
  • NOVATED LEASE OPTIONS.

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