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Customer Experience Champion
2 weeks ago
We are seeking a dedicated and service-driven Front Desk Ambassador to deliver exceptional guest experiences throughout their stay.
Key Responsibilities:
- Deliver personalized check-in, check-out and concierge services that exceed guest expectations;
- Collaborate with the Duty Manager to optimize Front Office Department operations and ensure seamless guest transitions;
- Respond promptly to guest queries, requests, and feedback, utilizing problem-solving skills to resolve issues effectively;
- Upsell and promote hotel services to maximize occupancy and revenue;
- Maintain accurate payment handling and adherence to hotel policies.
Qualifications:
- Exceptional customer service skills, effective communication, and time management abilities;
- A professional appearance that represents our brand values;
- A friendly and approachable demeanor;
- Proven team player with a willingness to use initiative;
- Strong analytical skills, high computer literacy, and accuracy;
- Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays.
