CX Design and Research Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeOperational Full time $55,000 - $80,000
Customer Experience Operations Role

The Customer Experience Operations Specialist plays a pivotal role in ensuring the smooth day-to-day running of customer-facing activities.

This includes coordinating and supporting research and design initiatives within product teams, managing intake and prioritization across the operational backlog, maintaining shared assets and systems, operationalizing design, research & content rituals, tracking usage of tools like project management software, design tools, and collaboration platforms, and liaising with procurement, legal, and privacy teams to streamline vendor onboarding and reduce friction.

The ideal candidate will have experience in customer experience, design operations, user experience, research operations, or a related coordination role, strong organizational skills, and excellent communication and collaboration skills.

This is a hands-on role with broad scope, perfect for someone who wants to go deep on how design and research teams work, and who's energized by making those systems smarter, simpler, and more scalable.

  • Design and Research Coordination Expert

    1 day ago

    Sydney, New South Wales, Australia beBeeOperations Full time $55,000 - $80,000

    Customer Experience Operations SpecialistThis role is part of the Customer Experience (CX) team, responsible for making great experience design possible at scale.The CX Operations area supports day-to-day systems, tools, and processes that help design and research run smoothly.It explores what's next, helping ResMed stay ahead through insight, foresight, and...

  • Cx Researcher

    3 days ago

    Sydney, New South Wales, Australia Resmed Full time

    **Let's **talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our efforts to better understand our consumers' needs, represent the VOC to the business and own VOC consumer reporting and scorecards.**Let's **talk about the role**P **roduct Team...

  • CX Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCoordinate Full time $55,000 - $80,000

    Experience Design CoordinatorThis role plays a pivotal part in ensuring that great experience design is delivered seamlessly. The Experience Design Coordinator coordinates and supports CX research and design initiatives, manages intake and prioritisation, maintains shared assets and systems, and operationalises design, research & content rituals.The...

  • Cx Designer

    4 days ago

    Sydney, New South Wales, Australia Zurich Insurance Full time

    **A new adventure awaits**How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the...

  • Cx Operations Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeOperations Full time $55,000 - $80,000

    We are currently seeking a highly skilled Cx Operations Expert to join our Cx Ops & Futures team.This role will play a pivotal part in the day-to-day running of our Cx activities, streamlining workflows, managing intake, and supporting delivery coordination.Main Responsibilities:Coordinate and support Cx research and design initiatives within product...

  • CX Operations Specialist

    7 days ago

    Sydney, New South Wales, Australia Resmed Full time US$90,000 - US$120,000 per year

    Join Us to Shape Exceptional ExperiencesLet's Talk About The TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • Cx Designer

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    **How will I Help?**The Senior CX Designer is responsible for leading engagement activities across Group Procurement and the broader business to ensure systems, processes, off-system solutions are designed to achieve desired customer experience.Working within Digital Procurement Program, the role will integrate closely with the Digital Continuous Improvement...

  • CX Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia ResMed Full time

    Join Us to Shape Exceptional ExperiencesLet's talk about the TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • CX Operations Specialist

    1 day ago

    Sydney, New South Wales, Australia ResMed Full time

    Join Us to Shape Exceptional ExperiencesLet's talk about the TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • Principal Cx Designer

    1 day ago

    Sydney, New South Wales, Australia Nbn™ Full time

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.A fantastic opportunity at nbn, Australia's largest infrastructure...