Design and Research Coordination Expert

22 hours ago

Sydney, New South Wales, Australia beBeeOperations Full time $55,000 - $80,000
Customer Experience Operations Specialist

This role is part of the Customer Experience (CX) team, responsible for making great experience design possible at scale.

  • The CX Operations area supports day-to-day systems, tools, and processes that help design and research run smoothly.
  • It explores what's next, helping ResMed stay ahead through insight, foresight, and storytelling.

As a CX Operations Specialist, you'll play a pivotal role in the day-to-day running of our CX activities:

  • Coordinate and support CX research and design initiatives within product squads.
  • Help manage intake and prioritisation across the CX Ops backlog.
  • Maintain shared assets and systems (e.g. templates, documentation, CX playbooks).
  • Operationalise design, research & content rituals - from sprint reviews to usability test readouts.
  • Track usage of tools like Jira, Figma, Confluence - and support training as needed.
  • Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction.
  • Assist in synthesising market, customer, and competitor insights into usable intelligence.
  • Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins.
  • Contribute to research ops infrastructure - from recruitment to compliance to insight repositories.
  • Keep CX teams informed and connected, helping bridge across disciplines and teams.

This is a hands-on role with broad scope, perfect for someone who wants to go deep on how design and research teams work, and who's energised by making those systems smarter, simpler, and more scalable.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

  • Process Delivery: Streamline workflows, manage intake, support delivery coordination.
  • Tools Systems: Maintain design tools, templates, rituals, and onboarding resources.
  • Insight Ops: Support research logistics, compliance, and knowledge management.
  • Cross-Functional Enablement: Help CX navigate Legal, Procurement, Privacy, and other partners.
  • You can turn chaos into structure, ambiguity into clarity, and energy into execution.
  • You have a strong bias for getting things done, with attention to both detail and impact.
  • You thrive in dynamic, fast-moving environments where no two days look the same.
  • You see systems, not just tasks, and are always looking for how things can run better.
  • You know how to work across design, research, product, and engineering; and speak their language.
  • You bring a positive, proactive mindset to every interaction.
  • Experience in CX, Design Ops, UX Ops, Research Ops, or a related coordination role.
  • Strong organisational skills and the ability to manage multiple moving parts.
  • Familiarity with tools like Figma, Jira, Miro, Confluence, etc.
  • Excellent communication and collaboration skills.
  • A learning mindset - curious, adaptable, and ready to jump in wherever needed.

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