Store Manager

1 month ago

Sydney, New South Wales, Australia Swatch Group Australia Full time

About Tissot

As a leading Swiss watchmaker, Tissot has been at the forefront of innovation and precision since 1853. Our commitment to quality and craftsmanship is matched only by our passion for performance and excellence. From the legendary T-Touch to our cutting-edge T-Touch Connect Solar, we continue to push the boundaries of watchmaking.

Our passion for sport is unparalleled, and our timing systems are trusted by professional athletes and organizations around the world. In basketball, cycling, and motorsports, we provide innovative and traditional watches that meet the highest standards of quality and excellence.

The Role

The Store Manager will be responsible for ensuring the smooth operation of our retail stores, leading by example and driving the team to achieve set targets. Key responsibilities include:

  • Reviewing operational reports and records to ensure company policies and procedures are upheld.
  • Implementing and managing set up and set down processes.
  • Reviewing and sending daily reports to management, ensuring all figures balance.
  • Monitoring store transfers, damaged returns, and CS inventory to maintain optimal store levels.
  • Defining sales team responsibilities and ensuring tasks are completed to the expected standard.
  • Conducting orientation and regular training, coaching, and developing the team.
  • Ensuring store sales targets are consistently met.
  • Dealing with elevated clients and supporting the team as needed.
  • Liaising with HR and Brand Manager on recruitment and staff performance.
  • Staying up-to-date with Tissot e-learning and providing ongoing feedback to the Brand Manager.
  • Coaching sales teams to maintain high selling standards.
  • Collaborating with the Marketing & Communications team to develop and coordinate events.
  • Managing boutique public relations and working closely with centre management to maximize opportunities.
  • Developing relationships with tour operators.

Requirements

The ideal candidate will have:

  • Tertiary qualifications in Business Administration preferred.
  • Minimum 5 years of retail experience in the high-range/premium sector preferred.
  • Highly developed and proven customer service skills.
  • Proven staff management experience.
  • Computer literacy skills: Word, Excel.
  • Excellent organizational, oral, and written communication skills.
  • Numerical and financial skills.
  • Strong analytical and problem-solving skills.
  • Effective time management skills.
  • Team player.
  • Energy, drive, and enthusiasm.

How to Apply

Click APPLY to submit your application.

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