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Customer Service Ambassador
1 month ago
Hilton Hotels is a world-renowned hospitality brand that offers an exceptional experience to its guests. As a leading hotel chain, we strive to provide the highest level of service and comfort to our valued customers.
SalaryThe estimated annual salary for this position is $60,000 - $80,000 AUD, depending on experience and qualifications.
Job DescriptionWe are seeking a skilled Food And Beverage Attendant to join our team at DoubleTree by Hilton Perth Waterfront. The successful candidate will be responsible for delivering exceptional customer service, preparing and serving beverages, and maintaining the cleanliness and organization of the outlet.
Responsibilities:- Customer Service: Deliver the highest level of customer service, resolve issues promptly, and communicate effectively with guests in a professional manner.
- Beverage Preparation: Prepare, serve, and responsibly manage beverages to guests, adhering to established standards and protocols.
- Outlet Maintenance: Maintain the set-up, stock, security, and hygiene of the outlet daily, ensuring a clean and organized environment for guests and staff.
- Sales and Payments: Master sales systems and ensure seamless payments processes.
- Working Rights: Possess valid working rights in Australia (no sponsorship offered).
- Availability: Have ample availability, specifically Thursday, Friday, and Saturday.
- Certification: Hold RSA certification and possess relevant hospitality experience or understanding.
- Communication: Demonstrate strong communication skills and provide hospitable service to guests.
- Teamwork: Be a positive team player, open-minded, and outgoing personality.
- Overtime Pay: Enjoy higher rates for overtime work, including public holidays.
- Uniform and Laundry: Receive a smart uniform provided and laundered.
- Complimentary Meals: Enjoy complimentary fresh and healthy meals when on-duty catering.
- Career Growth: Opportunities for career advancement, including Team Leader or Supervisor roles.
- Personal Development: Access to personal development programs, designed to support your career growth.
- Corporate Responsibility: Contribute to making a difference through our Corporate Responsibility programs.
- Travel Program: Take advantage of discounted hotel nights worldwide through the Team Member Travel Program.
- Food and Beverage Discounts: Enjoy 25% off food and beverages at individual outlets.
- Bupa Health Cover: Receive discounted Bupa health cover.
- Modern Facilities: Work in modern and inclusive team member areas.
- Recognition: Receive ongoing recognition throughout the year.
