Sleep Coach Sales Assistant, St Agnes
4 weeks ago
ResMed is a pioneering company that develops innovative solutions to treat and keep people out of the hospital. Our cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases.
Job SummaryWe are seeking a Retail Sales Assistant/Sleep Coach to join our team. As a key member of our sales team, you will focus on helping people achieve outcomes with their sleep health. You will work closely with our customers to understand their needs and provide them with the best possible solutions.
Key Responsibilities- Take customer inquiries in store and over the phone
- Investigate and help customers problem-solve therapy issues
- Provide set-up, on-going support, and equipment to ensure therapy is maintained to a high standard
- Fit customers for a mask and help recommend the most appropriate mask based on training provided
- Provide customers with advice on the safe and effective use of their medical equipment
- Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion
- Keep good condition of the retail premises and displays
- Responsible for handling of payments, balancing of float, and banking
- Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required
- Previous experience in a busy, multi-tasking retail, customer service role
- Ability to maintain compassion and remain calm under pressure
- Strong customer service and sales focus that is always looking for the best outcome for the individual
- Administrative skills to document and process customer inquiries (product usage, purchases, etc)
- Strong and adaptable communication skills are a must
- An active listener with the ability to find solutions to customer concerns and issues
- Health and Wellness - Employee Assistance Program, Private Health Fund Corporate discount, access to best doctors, annual flu vaccine
- Insurance - Death/Total & Permanent Disablement (within superannuation), Income Protection Insurance
- Other Benefits - Family and Friends discount on ResMed products, Educational assistance, Novated Car Lease, Tech products discount through ResMed partners, sales commission incentives
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