Sleep Health Coach

1 month ago


St Agnes, South Australia ResMed Full time
About the Role

We are seeking a highly motivated and compassionate Retail Sales Assistant/Sleep Coach to join our team at ResMed. As a key member of our sales team, you will play a vital role in helping customers achieve better sleep health outcomes.

Key Responsibilities
  • Provide exceptional customer service and support to customers in-store and over the phone.
  • Investigate and resolve customer therapy issues, providing personalized solutions and recommendations.
  • Set up, maintain, and troubleshoot customer equipment to ensure optimal therapy performance.
  • Fit customers for masks and recommend the most suitable options based on training and expertise.
  • Offer advice on the safe and effective use of medical equipment, ensuring customers understand their treatment plans.
  • Sell new or additional services over the phone, following up on trials and testing results to maximize sales conversion.
  • Maintain a clean and organized retail environment, including displays and stock levels.
  • Handle payments, balance floats, and manage stock levels, ensuring accurate inventory and timely reordering.
Requirements
  • Previous experience in a fast-paced, customer-facing retail or sales environment.
  • Ability to remain calm and composed under pressure, with a strong focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
  • Administrative skills to document and process customer inquiries, including product usage and purchases.
  • Strong adaptability and problem-solving skills, with a willingness to learn and grow with the company.
What We Offer
  • A competitive salary and benefits package, including health and wellness programs.
  • Opportunities for professional growth and development, with a focus on career advancement.
  • A dynamic and supportive work environment, with a commitment to diversity and inclusion.
  • A comprehensive training program, equipping you with the skills and knowledge to excel in your role.

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