Chief Customer Experience Officer

6 hours ago

Sydney, New South Wales, Australia beBeeCustomerServiceManager Full time $76,515 - $78,000
Job Title: Customer Service Manager

A high-profile leadership role is available for a talented and experienced customer service professional to lead our clients customer service operations.

This pivotal position involves overseeing the entire customer journey from initial inquiry to post-sales support, ensuring every interaction reinforces our clients reputation for excellence and expertise.

The ideal candidate will be a hands-on manager who thrives in a technical, trade-focused environment, leading a team dedicated to providing exceptional service to a knowledgeable B2B clientele.

Key Responsibilities:
  • Team Leadership & Development
    • Lead, mentor, and motivate a team of customer service specialists fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
    • Manage the full employee lifecycle including recruitment, onboarding, training, performance reviews, and professional development plans.
    • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate expert advice.
  • Customer Service Strategy & Process Improvement
    • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
    • Analyse key performance metrics to drive operational efficiency within the customer service centre implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
    • Liaise closely with the technical, sales, and warehouse teams to streamline workflows resolve escalated issues, and ensure a seamless unified response to customer expectations.
  • Technical Customer Relations & After-Sales Support
    • Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
    • Act as a key point of contact for escalated customer issues utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
    • Work collaboratively with service agents and internal organisational units to identify trends in customer feedback modifying and improving service offerings to better serve the market.
Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead develop, and inspire a team in a fast-paced environment with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.

How To Apply: If you are a strategic leader passionate about driving customer excellence in a technical field we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for this role.

  • Chief Growth Officer

    2 weeks ago

    Sydney, New South Wales, Australia Liberty Industrial Full time

    Join to apply for the Chief Growth Officer role at Liberty Industrial Join to apply for the Chief Growth Officer role at Liberty Industrial Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Liberty Industrial Liberty Industrial is seeking a strategic and commercially driven leader to join our Senior...

  • Chief Growth Officer

    3 weeks ago

    Sydney, New South Wales, Australia Liberty Industrial Full time

    Join to apply for the Chief Growth Officer role at Liberty IndustrialJoin to apply for the Chief Growth Officer role at Liberty IndustrialGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Liberty IndustrialLiberty Industrial is seeking a strategic and commercially driven leader to join our Senior Leadership Team...

  • Chief Growth Officer

    3 weeks ago

    Sydney, New South Wales, Australia Liberty Industrial Full time

    Join to apply for the Chief Growth Officer role at Liberty IndustrialJoin to apply for the Chief Growth Officer role at Liberty IndustrialGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Liberty IndustrialLiberty Industrial is seeking a strategic and commercially driven leader to join our Senior Leadership Team...

  • Chief Wellbeing Officer

    4 weeks ago

    Sydney, New South Wales, Australia CQUniversity Full time

    Join to apply for the Chief Wellbeing Officer role at CQUniversity 1 day ago Be among the first 25 applicants Join to apply for the Chief Wellbeing Officer role at CQUniversity Direct message the job poster from CQUniversity People and Culture Directorate at CQUniversity Fixed-Term (5 Years), Full-Time Student Success Division CQUniversity Melbourne,...

  • Chief Customer Experience Officer

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $120,000 - $140,000

    Job Description:Pioneer Customer Support StrategyWe're seeking an exceptional leader to shape our customer support vision, drive continuous improvement, and ensure seamless service experiences that align with innovative insurance approaches.Develop and implement a strategic roadmap for customer support, establishing KPIs and quality benchmarks.Lead, coach,...

  • Chief Security Officer

    2 weeks ago

    Sydney, New South Wales, Australia KBR, Inc. Full time

    Join to apply for the Chief Security Officer role at KBR, Inc. 2 days ago Be among the first 25 applicants Join to apply for the Chief Security Officer role at KBR, Inc. Direct message the job poster from KBR, Inc.Talent Acquisition Partner | Connecting Top Talent with Mission-Driven Careers At KBR – We do things that matter. We deliver science,...

  • Chief Customer Experience Officer

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $80,000

    Job TitleA Technical Customer Success Manager role that involves working closely with customers to ensure they get maximum value from a product.Job DescriptionIn this role, you will be instrumental in driving customer success and retention by fostering strong relationships with customers and guiding them to optimize their use of the Productsup...

  • Chief Wellbeing Officer

    2 weeks ago

    Sydney, New South Wales, Australia CQUniversity Full time

    Join to apply for the Chief Wellbeing Officer role at CQUniversity1 day ago Be among the first 25 applicants Join to apply for the Chief Wellbeing Officer role at CQUniversity Direct message the job poster from CQUniversity People and Culture Directorate at CQUniversity Fixed-Term (5 Years), Full-Time Student Success Division CQUniversity Melbourne, Sydney,...

  • Chief Product Officer

    3 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Latitude IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$270,000.00/yr - A$300,000.00/yrDirect message the job poster from Latitude ITBuilding Elite AI, Product & Software Engineering Teams Chief...

  • Chief Operating Officer

    4 weeks ago

    Sydney, New South Wales, Australia C-Suite Partners Full time

    Join to apply for the Chief Operating Officer role at C-Suite Partners Join to apply for the Chief Operating Officer role at C-Suite Partners Get AI-powered advice on this job and more exclusive features.C-Suite Partners are proud to partner with St Vincent's Health Network Sydney (SVHNS) on the search for a Chief Operating Officer (COO).The Health...