Chief Customer Experience Officer

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $80,000
Job Title

A Technical Customer Success Manager role that involves working closely with customers to ensure they get maximum value from a product.

Job Description
  • In this role, you will be instrumental in driving customer success and retention by fostering strong relationships with customers and guiding them to optimize their use of the Productsup platform.
  • You'll work closely with customers to understand their technical configurations and business needs, providing valuable insights to inform strategic decisions.
  • Your primary responsibility will be to serve as the primary point of contact for post-contract customers, ensuring a smooth onboarding and ongoing customer journey.
  • You'll proactively manage the ongoing customer relationship, conducting regular check-ins and monitoring platform usage and health metrics to mitigate churn risks.
  • In addition, you'll develop and execute comprehensive Success Plans for each customer, focusing on adoption, value realization, and expanding the product's footprint.
Key Responsibilities
  • Become proficient in demonstrating the product's technical advantages to diverse audiences.
  • Identify technical upsell and expansion opportunities by understanding customer workflows and potential areas for improvement.
  • Develop and execute strategies to drive business growth and expand revenue within existing accounts.
  • Serve as the voice of the customer internally, providing feedback to inform product and engineering roadmap decisions.
Requirements
  • Technical proficiency and aptitude for data analysis, with the ability to understand complex system integrations and data flows.
  • Strong sales acumen and experience identifying and driving expansion opportunities within existing accounts.
  • Exceptional communication skills (verbal and written) in English – able to clearly articulate complex technical concepts to customers and translate customer technical requirements to internal teams.
  • A strong sense of empathy and customer centricity, demonstrated by the ability to build trusted advisor relationships and solve technical challenges effectively.
What We Offer
  • A permanent part-time position at our company.
  • Fully remote work with the option to work from our office.
  • Ongoing internal and external training, personal development, and professional growth opportunities as we scale our business.
  • The opportunity to take ownership and responsibility, impacting the company's growth in an international environment.
About Us

We are seeking a technically proficient professional who has a passion for building strong relationships and driving business growth.

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