Robotics Technical Support Manager
1 month ago
We are seeking a highly skilled and experienced Technical Support Manager to join our Amazon Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.
Key Responsibilities- Manage, recruit, interview, hire, coach, and mentor direct reports.
- Ensure direct reports are up-to-date with company policies, procedures, and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate, and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations.
- Create and maintain a healthy and positive work culture.
- Implement, establish, and meet departmental and company goals to improve business outcomes.
- Identify problem areas and work to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contribute to team efforts as needed to achieve desired results.
- Act as an escalation point and incident manager during critical high-severity escalations.
- Bachelor's degree in Computer Science, Information Technology, or related fields.
- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).
- Proven track record in design, implementation, and optimization of metrics, KPIs, SLAs, etc.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Proven experience leading high-severity active incident restoration efforts, as a technical authority or Incident Manager.
- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies, etc.).
- Relevant Service/Project Management Certifications may present an advantage (ITIL, etc.).
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
-
Robotics Hardware Specialist
4 weeks ago
Melbourne, Victoria, Australia Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a cutting-edge company that combines human expertise with robotic technology to provide effective security solutions. Our team of renowned technologists and security professionals works tirelessly to prevent break-ins, identify leaks, and provide our customers with unparalleled visibility over their space, assets, and...
-
Robotics Hardware Specialist
3 weeks ago
Melbourne, Victoria, Australia Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a cutting-edge company that combines human expertise with robotic technology to provide effective security solutions. Our team of experts patrols and monitors sites 24/7 to prevent break-ins, identify leaks, and provide customers with visibility over their space, assets, and data.We're backed by world-class investors...
-
Robotics Hardware Specialist
3 weeks ago
Melbourne, Victoria, Australia Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a cutting-edge company that combines human expertise with robotic technology to provide effective security solutions. Our team of experts patrols and monitors sites 24/7 to prevent break-ins, identify leaks, and provide customers with visibility over their space, assets, and data.We're backed by world-class investors...
-
Robotics Hardware Specialist
2 weeks ago
Melbourne, Victoria, Australia Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a cutting-edge company that combines human expertise with robotic technology to resolve security incidents effectively. Our dedicated team patrols and monitors sites 24/7 to prevent break-ins, identify leaks, and provide customers with visibility over their space, assets, and data.The RoleThe Reserve Engineer (RE) is a...
-
Robotics Hardware Specialist
2 weeks ago
Melbourne, Victoria, Australia Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a cutting-edge company that combines human expertise with robotic technology to provide effective security solutions. Our team of experts patrols and monitors sites 24/7 to prevent break-ins, identify leaks, and provide customers with visibility over their space, assets, and data.We're backed by world-class investors...
-
Robotics Hardware Specialist
3 weeks ago
Melbourne, Victoria, Australia Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a cutting-edge company that combines human expertise with robotic technology to resolve security incidents effectively. Our team patrols and monitors sites 24/7 to prevent break-ins, identify leaks, and provide customers with visibility over their space, assets, and data.The RoleThe Reserve Engineer (RE) is a critical...
-
Robotics Technical Support Manager
3 weeks ago
Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full timeJob Title: Robotics Technical Support ManagerAmazon Robotics is seeking a highly skilled and experienced Technical Support Manager to lead our Robotics Technical Support team in Melbourne, Australia.About the RoleThis is a unique opportunity to join a dynamic and innovative team that is shaping the future of robotics and automation. As a Technical Support...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon Robotics. As a Technical Support Engineer, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics facilities.Key ResponsibilitiesUtilize multiple...
-
Robotics Technical Support Manager
3 weeks ago
Melbourne, Victoria, Australia IT M S Full timeJob Title: Robotics Technical Support ManagerWe are seeking a highly skilled and experienced Robotics Technical Support Manager to join our team at Amazon Robotics. As a key member of our technical support team, you will be responsible for leading a team of technical support engineers to resolve complex technical issues and maintain Amazon's robotic...
-
Robotics Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive into complex technical issues and collaborate with development teams to resolve...
-
Robotics Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive into complex technical issues and collaborate with development teams to resolve...
-
Robotics Technical Support Manager
2 weeks ago
Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full timeJob Title: Robotics Technical Support ManagerAmazon Commercial Services Pty Ltd is seeking a highly skilled and experienced Robotics Technical Support Manager to join our team. As a key member of our technical support team, you will be responsible for leading a team of technical support engineers to resolve complex technical issues and maintain Amazon's...
-
Robotics Technical Support Manager
5 days ago
Melbourne, Victoria, Australia Amazon Full timeJob SummaryWe are seeking a highly skilled Robotics Technical Support Manager to join our team at Amazon. As a key member of our robotics support team, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key ResponsibilitiesManage, recruit,...
-
Robotics Technical Support Specialist
6 days ago
Melbourne, Victoria, Australia Amazon Full timeAre you passionate about solving complex technical problems and working with cutting-edge robotics systems? Amazon Robotics is seeking a skilled Technical Support Engineer to join our team and provide expert support for our robotic systems.Key Responsibilities:Deep-dive into technical issues, analyze, and resolve defects, inconsistencies, or bugs in our...
-
Robotics Technical Support Engineer
7 days ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by Amazon...
-
Robotics Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive into complex technical issues and collaborate with development teams to resolve...
-
Robotics Technical Support Manager
1 month ago
Melbourne, Victoria, Australia Prosa Ung Full timeJob Title: Robotics Technical Support ManagerWe are seeking a highly skilled and experienced Robotics Technical Support Manager to join our team at Prosa Ung. As a key member of our technical support team, you will be responsible for leading a team of technical support engineers and ensuring the delivery of high-quality technical support services to our...
-
Robotics Technical Support Manager
1 month ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Amazon Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key...
-
Technical Specialist in Robotics Support
3 weeks ago
Melbourne, Victoria, Australia Amazon Full timePOSITION SUMMARYAre you driven by innovation? Is collaborative problem-solving part of your skill set? Do you enjoy understanding how your contributions affect the larger objectives? Amazon Robotics is on the lookout for individuals who possess a strong desire for knowledge, technology, and intricate systems to join our growing Robotics Support team as an...
-
Robotics Technical Support Manager
3 weeks ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Amazon Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key...