Robotics Technical Support Manager
1 month ago
We are seeking a highly skilled and experienced Robotics Technical Support Manager to join our team at Prosa Ung. As a key member of our technical support team, you will be responsible for leading a team of technical support engineers and ensuring the delivery of high-quality technical support services to our customers.
Key Responsibilities:
- Manage and lead a team of technical support engineers to ensure the delivery of high-quality technical support services.
- Develop and implement technical support processes and procedures to ensure efficient and effective issue resolution.
- Collaborate with cross-functional teams to identify and resolve technical issues and improve overall customer satisfaction.
- Provide technical guidance and support to technical support engineers to ensure they have the necessary skills and knowledge to resolve complex technical issues.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 4+ years of management or direct team leader experience in a similarly complex technical support environment.
- Proven track record of designing, implementing, and optimizing metrics, KPIs, SLAs, and other performance indicators.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Proven experience leading high-severity active incident restoration efforts as a technical authority or Incident Manager.
Preferred Qualifications:
- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies, etc.).
What We Offer:
- A dynamic and challenging work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The opportunity to work with a talented and experienced team of professionals.
How to Apply:
If you are a motivated and experienced technical support manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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