Robotics Technical Support Manager

1 month ago

Melbourne, Victoria, Australia Prosa Ung Full time
Job Title: Robotics Technical Support Manager

We are seeking a highly skilled and experienced Robotics Technical Support Manager to join our team at Prosa Ung. As a key member of our technical support team, you will be responsible for leading a team of technical support engineers and ensuring the delivery of high-quality technical support services to our customers.

Key Responsibilities:

  • Manage and lead a team of technical support engineers to ensure the delivery of high-quality technical support services.
  • Develop and implement technical support processes and procedures to ensure efficient and effective issue resolution.
  • Collaborate with cross-functional teams to identify and resolve technical issues and improve overall customer satisfaction.
  • Provide technical guidance and support to technical support engineers to ensure they have the necessary skills and knowledge to resolve complex technical issues.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 4+ years of management or direct team leader experience in a similarly complex technical support environment.
  • Proven track record of designing, implementing, and optimizing metrics, KPIs, SLAs, and other performance indicators.
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
  • Proven experience leading high-severity active incident restoration efforts as a technical authority or Incident Manager.

Preferred Qualifications:

  • 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
  • 3+ years of relevant engineer technical support hands-on experience.
  • Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies, etc.).

What We Offer:

  • A dynamic and challenging work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented and experienced team of professionals.

How to Apply:

If you are a motivated and experienced technical support manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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