Retail Experience Manager

24 hours ago

Melbourne, Victoria, Australia beBeeRetail Full time $100,000 - $120,000
Job Overview

We're a team known for its premium tea made with sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea.

Our team is unique and diverse, and we believe that every team member brings different experience and skills to each role which is invaluable to us. In return, we provide training, incentives, and encourage an inclusive culture through our policies and initiatives.

About the Role

The Retail Operations Manager is the central driver of execution and operational excellence across our global store network. This role ensures stores deliver consistent, premium experiences while maximising profitability and reducing friction for teams.

Key Responsibilities:
  • Act as an operational catalyst on the ground - testing, learning, mentoring, and ensuring stores are set up for success.
  • Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
  • Owning retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
  • Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
  • Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
  • Embed consistent processes and policies that drive compliance, efficiency, and best practice.
  • Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
  • Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
Benefits Package

Competitive salary and bonus earning potential

Discounts on merchandise

Recognition and rewards through our Moment Makers program

Volunteer leave day per year with a purpose aligned organisation

Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work

Employee Assistance Program (EAP)

Annual Culture Club events

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