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IT Support Specialist

2 months ago

Council Of The City Of Sydney, Australia Hatch Full time
About the Role

This is an exciting opportunity to join Valiant as an IT Support Level 1 (3 Month FTC) role, based in Surry Hills, New South Wales, Australia.

Key Responsibilities
  • Assist the IT Operations Team in research, planning, setup, and ongoing maintenance of technical services to support Valiant's goals.
  • Provide technical support to both onsite and remote employees with respect to devices, tools, and services such as Cloud-based software, identity and access management services, and networking.
  • Manage the internal IT support ticketing system and ensure SLAs are resolved in a timely manner.
  • Create and maintain all user accounts across the business.
  • Develop the IT internal technical knowledge base.
  • Maintain and configure both laptop and mobile fleets.
  • Collaborate with the Engineering team on the rollout of internally built services to employees.
  • Ensure all company data that is accessible by employees complies with Valiant's various security, compliance, and data sovereignty policies.
  • Work with the IT Operations Manager to ensure technology is implemented with Valiant's mission and objectives in mind.
  • Directly assist the management of strategic and tactical matters relating to IT operations and data security.
  • Provide strategic advice and guidance to the IT Operations Manager for IT operations and data security.
Benefits
  • Brand new pet-friendly office.
  • Funded induction product training and ongoing coaching and support.
  • Ongoing training, development, and professional educational support.
  • Inclusive, passionate, and supportive team.
  • Weekly Friday drinks and monthly events.
  • Fun, open plan office space located in the heart of Surry Hills, steps away from cafes and restaurants.