Tech Support Expert

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $120,000
IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees.

Key Responsibilities:
  • Provide 1st and 2nd level technology support for end-user devices and corporate office equipment.
  • Manage and triage multiple incoming priorities effectively by understanding clients' needs and meeting service level requirements.
  • Apply in-depth knowledge of desktop and laptop internal/external components and lifecycle.
  • Complete regular visits to our sites and actively engage with staff.
  • Seek to understand staff needs by keeping up to date with developments within and outside our organization.
  • Keep up to date on current technologies and industry trends.
Requirements:
  • Exceptional customer-facing and service skills.
  • 3+ Years' experience in Desktop Support / Technical customer support positions.
  • Comprehensive knowledge of Microsoft Operating Systems, Platforms and Applications (Windows 10, Office Suite of Products, Office 365, Microsoft Teams, Active Directory, Azure Active Directory, Exchange, SharePoint, Microsoft Endpoint Manager).
  • ITIL Foundation Certificate or equivalent.
  • Detailed knowledge of Teams and Meeting Room Technologies.
Benefits:
  • Enjoy flexible working arrangements and generous leave options.
  • Experience market-leading parental leave benefits including paid leave for either carer and childcare allowance once you return to work.
  • Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
  • Engage in comprehensive Wellbeing programs and benefit from policies and support tailored to diverse needs.
What We Offer:
  • A supportive and inclusive work environment.
  • The opportunity to work with a leading organization in the industry.
  • A competitive salary package and benefits.
  • Ongoing training and development opportunities.
How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

Keyword: Support

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