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2 months ago
About Cubic Transportation Systems (Australia)
Cubic Transportation Systems (Australia) is a leading integrator of information and payment technology/services for intelligent travel solutions.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
About the Role
We have exciting opportunities for Customer Service Representatives to join our high-performing Opal Customer Care team, based in a dynamic and fast-paced environment.
As a representative, you will be the face (or voice) of Opal for customers, resolving their queries and assisting with any transactions they may need help with.
We work in a high-volume, high-pressure environment where excellent customer service is the focus of every call.
We have a comprehensive 2-week training program run by our in-house Learning & Development team which will ensure you are providing the highest level of Customer Service to our customers.
This role is paid a minimum hourly rate of $39.10.
About You
We are looking for people who thrive in a high-volume, high-pressure environment. Ideally, you will have:
- 12 months of customer service experience, preferably in a contact centre-based.
- Excellent customer service skills and a desire to resolve customer issues.
- Keen attention to detail and the ability to understand and follow processes.
- The ability to work well in a team environment.
- Experience working in a high-pressure environment and managing a high volume of calls.
- Exceptional written, verbal and numeracy skills.
- The ability to quickly learn new systems and be proficient in data entry.
You must be available to start on a Monday and be willing to work a rotating roster from 6 am-10 pm and working 9 am-5 pm for the first 3 months of employment.
All candidates will be required to undergo an Australian Federal Police (AFP) check.
