Customer Service Ambassador

2 days ago


Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

About the Role

We have exciting opportunities for Customer Service Representatives to join our high-performing Opal Customer Care team based in Silverwater. These casual opportunities offer flexible work options across a rotating roster from 6 am-10 pm, with a minimum hourly rate of $39.10. As a Customer Service Representative, you will be the face of Opal for customers, resolving queries and assisting with transactions. Our team works in a fast-paced environment where excellent customer service is the focus of every call. We have a comprehensive 2-week training program to ensure you provide the highest level of service to our customers.

Job Responsibilities

  • Handle customer transactions, general enquiries, and web activity in a timely and accurate manner.
  • Solve problems and handle customer complaints, escalating to a Team Leader when necessary.
  • Work within a customer-focused team that understands and supports customer needs, achieving OCC service levels.
  • Adhere to process and policies, and work within a variety of KPIs in accordance with Cubic's contractual obligations.

Requirements

Successful outcome of a National Police Check and adherence to individual work activity and break schedules as set by the Team Leader.

Worker Type

Employee



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