Customer Service Ambassador
2 days ago
About the Role
We have exciting opportunities for Customer Service Representatives to join our high-performing Opal Customer Care team based in Silverwater. These casual opportunities offer flexible work options across a rotating roster from 6 am-10 pm, with a minimum hourly rate of $39.10. As a Customer Service Representative, you will be the face of Opal for customers, resolving queries and assisting with transactions. Our team works in a fast-paced environment where excellent customer service is the focus of every call. We have a comprehensive 2-week training program to ensure you provide the highest level of service to our customers.
Job Responsibilities
- Handle customer transactions, general enquiries, and web activity in a timely and accurate manner.
- Solve problems and handle customer complaints, escalating to a Team Leader when necessary.
- Work within a customer-focused team that understands and supports customer needs, achieving OCC service levels.
- Adhere to process and policies, and work within a variety of KPIs in accordance with Cubic's contractual obligations.
Requirements
Successful outcome of a National Police Check and adherence to individual work activity and break schedules as set by the Team Leader.
Worker Type
Employee
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