Customer Service Representative
8 hours ago
As a Customer Service Representative at Lube Mobile, you will be responsible for providing exceptional customer service to our clients via telephone, email, and live chat. You will work closely with our operations team to ensure seamless service delivery and contribute to achieving key performance targets.
Key Responsibilities:- Respond promptly to inbound enquiries via phone, live chat, and email.
- Manage bookings and customer requests with efficiency and attention to detail.
- Achieve key performance indicators (KPIs) including conversion rates and customer retention.
- Accurately record and process customer interactions using relevant CRM and booking systems.
- Collaborate with the operations team to ensure seamless service delivery.
To perform successfully in this role, you will demonstrate:
- Exceptional customer service skills with a passion for achieving conversion targets.
- Confident communicator with strong telephone and written communication skills.
- Excellent attention to detail, with the ability to manage multiple communication channels.
- Minimum 2 years' experience in a similar role (preferred but not essential).
- Experience using CRM systems and a strong knowledge of Microsoft Office products.
- A team-oriented attitude, with the ability to work collaboratively toward shared goals.
We offer a competitive salary package of approximately $60,000 per annum, plus generous staff discounts and a supportive team environment. At Lube Mobile, we are committed to delivering superior customer service and operational excellence, and we believe that our employees are our greatest asset.
About UsLube Mobile is a leading provider of mobile vehicle maintenance services across Australia. With a team of over 250 employees and a network of mobile vans and technicians, we pride ourselves on our commitment to safety, sustainability, and customer satisfaction.
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