Customer Service Representative

2 weeks ago


Silverwater, New South Wales, Australia Bridgestone Australia Full time

About the Role

We are seeking a highly skilled Contact Centre Operator to join our team at Bridgestone Australia. As a Contact Centre Operator, you will be responsible for responding to customer enquiries, managing bookings, and providing accurate quotes.

Key Responsibilities

  • Respond promptly to customer enquiries via phone, live chat, and email.
  • Manage bookings and customer requests with efficiency and attention to detail.
  • Achieve key performance indicators (KPIs) including conversion rates and customer retention.
  • Accurately record and process customer interactions using relevant CRM and booking systems.
  • Collaborate with the operations team to ensure seamless service delivery.

About You

To perform successfully in this role, you will demonstrate:

  • Exceptional customer service skills with a passion for achieving conversion targets.
  • Confident communication skills with strong telephone and written communication skills.
  • Excellent attention to detail, with the ability to manage multiple communication channels.
  • Minimum 2 years' experience in a similar role (preferred but not essential).
  • Experience using CRM systems and a strong knowledge of Microsoft Office products.
  • A team-oriented attitude, with the ability to work collaboratively toward shared goals.

About Us

Bridgestone Australia is a leading provider of tyre and automotive services. We offer our employees ongoing training and backup support, a great team environment, and a commitment to safety that is second to none. As a Contact Centre Operator, you will play a pivotal role in our team, ensuring every customer interaction is handled professionally, efficiently, and with a focus on achieving key performance targets.



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