Customer Service Ambassador

2 weeks ago

Gold Coast, Queensland, Australia beBeeCommunications Full time $59,100 - $82,300
Job Overview

We are seeking a skilled professional to fill the role of Customer Care Consultant. The successful candidate will be responsible for delivering exceptional customer service by providing excellent support to internal and external customers.

Key Responsibilities
  • Handle customer enquiries with clarity, ensuring accurate information is provided to meet customer needs.
  • Act as a troubleshooting expert, tackling customer situations by listening carefully, clarifying details, and finding solutions that leave customers satisfied.
  • Empower customers through self-service, guiding callers through troubleshooting steps and directing them to resources that help them solve problems independently.
  • Support internal customers with call transitions, seamlessly coordinating with branches and other internal customers, ensuring smooth and efficient call handovers to provide continuous support to customers.
  • Manage customer expectations with confidence, setting and maintaining realistic expectations, ensuring strong positive relationships with our customers.
  • Navigate challenging situations smoothly, using our call escalation process to handle tough situations with ease, turning challenges into positive experiences.
Required Skills and Qualifications
  • Excellent communication skills to convey information clearly and effectively to customers and colleagues.
  • Certified in customer service principles and practices to deliver exceptional service.
  • Effective problem-solving skills to guide customers through service issues and resolve complaints.
  • Familiarity with relevant information governing body corporate management.
  • Proficiency with CRM systems and call centre technology.
  • Able to accurately enter data and manage documentation, ensuring accuracy and reliability.
  • Capacity to handle various customer interactions and adapt to different situations and challenges while maintaining calm and patience.
About Us

We are a team of dedicated professionals who work together in a supportive and innovative environment. We value diversity and encourage a speak-up culture where our people bring their whole selves to work.

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