Customer Service Ambassador

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $56,000 - $77,000

Customer Service Representative Job Description

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  • We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Ensure customers receive efficient service and timely responses to queries.
  • Contact and liaise with customers regarding queries or issues related to services.
  • Present new products and services and enhance existing relationships.
  • Liaise with sales team and take overflow of phone calls when required.
  • Liaise with operations/logistics team to receive priority route decisions, as well as providing ongoing feedback to customers on the resolution of incidents and requests.
  • Build and maintain relationships with team members nationally and its customers.
  • Utilise problem solving techniques.
  • Maintain up-to-date working knowledge of cloud-based CRM and invest in learning and development.
  • Participate in team, coaching and development meetings, annual performance reviews and adhere to occupational health and safety training standards and on-going training.
  • Other administration tasks.

About Us:

We are a forward-thinking organization committed to delivering exceptional customer service and developing innovative sustainable practices.

Requirements:

  • Previous customer service experience.
  • A high level of attention to detail and ability to anticipate issues.
  • A great communicator with excellent verbal and written communication skills.
  • An enthusiastic, independent person who loves building customer relationships, and be who is passionate about providing exceptional customer service every time.
  • A reliable, hard-working, and honest person with a mature approach.
  • A team player and proactive self-starter who can work autonomously, with a drive to help all customers.
  • A cheerful and professional customer service and telephone manner.
  • Competent skills in Microsoft office suite, preferably with experience with a cloud-based CRM.

What We Offer:

  • Personal and professional development courses.
  • Annual KPI Bonus.
  • Three free confidential counselling sessions per year as well as financial support sessions.
  • Great benefits including employee shopping discounts.
  • Reward and recognition program.
  • Company uniforms.

Please Note:

  • Undergo a Federal Police clearance check.
  • Be eligible to legally live and work in Australia.
  • Complete a pre-employment medical declaration form relative to their position.

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