
Mountain Hotel Customer Service Representative
1 day ago
The Front Office department is Thredbo's 24 hour a day customer service team.
This role meets and greets guests, checks them in and out of the hotel, handles hotel reservations, assists with luggage and answers general resort enquiries.
Outside of normal operating hours this team are the knowledge keepers for the resort, answering all after hours switchboard calls.
- Key Responsibilities
- Meet and greet guests
- Assist with check-in and check-out
- Answer guest enquiries
Why Join Our Team?
As part of EVT, you will have diverse roles with growth opportunities. You will be part of a leading experience company in Australia and New Zealand.
- Benefits
- Staff pass to access the mountain
- Discounts across various retail and food & beverage outlets
- Snowsports lessons
About The Role
You will provide exceptional customer service experience, assist guests in the hotel and external properties, answer guest enquiries both face to face and on the switchboard.
Organising tasks, prioritising and working unsupervised are essential skills required for this role.
What We Are Looking For
Manual Driver's licence (required)
Experienced in hotel reservations and customer service (desirable)
Handling high pressure situations
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