Mountain Hotel Customer Service Representative

1 day ago


Thredbo, New South Wales, Australia beBeeCustomer Full time $45,000 - $65,000
Reception Team Member

The Front Office department is Thredbo's 24 hour a day customer service team.

This role meets and greets guests, checks them in and out of the hotel, handles hotel reservations, assists with luggage and answers general resort enquiries.

Outside of normal operating hours this team are the knowledge keepers for the resort, answering all after hours switchboard calls.

  • Key Responsibilities
  • Meet and greet guests
  • Assist with check-in and check-out
  • Answer guest enquiries

Why Join Our Team?

As part of EVT, you will have diverse roles with growth opportunities. You will be part of a leading experience company in Australia and New Zealand.

  • Benefits
  • Staff pass to access the mountain
  • Discounts across various retail and food & beverage outlets
  • Snowsports lessons

About The Role

You will provide exceptional customer service experience, assist guests in the hotel and external properties, answer guest enquiries both face to face and on the switchboard.

Organising tasks, prioritising and working unsupervised are essential skills required for this role.

What We Are Looking For

Manual Driver's licence (required)

Experienced in hotel reservations and customer service (desirable)

Handling high pressure situations



  • Thredbo, New South Wales, Australia beBeeSupervisor Full time $72,000 - $86,400

    Food and Beverage Supervisor RoleThis is an exciting opportunity to work as a Food and Beverage Supervisor at Thredbo Village and on the mountain. As a key member of our hospitality team, you will lead and motivate our F&B staff to deliver exceptional service and create memorable mountain experiences for our guests.About Our Hospitality TeamOur team offers...


  • Thredbo, New South Wales, Australia Event hospitality & entertainment Limited Full time

    Posted Thursday 21 August 2025 at 2:00 pm | Expires Sunday 21 September 2025 at 1:59 pmThe Front Office department are Thredbo's 24hrs a day, 365 days a year customer service dream team This crew of daymakers meet and greet guests, check them into the Thredbo Alpine Hotel, take hotel reservations, assist with luggage, handle special food & beverage event...


  • Thredbo, New South Wales, Australia beBeeProblemSolver Full time $55,000 - $70,000

    Essential Roles at ThredboThredbo is a key resort in the Snowy Mountains where diverse services are managed by our dedicated team of problem solvers. This includes sewage treatment, water supply, waste and recycling management, snow clearing, road maintenance, and car parking.">We offer a wide range of roles with opportunities for growth across various...


  • Thredbo, New South Wales, Australia beBeeRetail Full time $40,000 - $55,000

    Retail Associate Job DescriptionWe are seeking a skilled Retail Associate to join our team at Thredbo. As a key member of our retail team, you will be responsible for assisting guests in finding the perfect equipment and ensuring they have an unforgettable Thredbo experience.The ideal candidate will have a passion for mountain gear and excellent customer...


  • Thredbo, New South Wales, Australia Event hospitality & entertainment Limited Full time

    Thredbo Alpine Hotel Business Development ManagerPosted Tuesday 24 June 2025 at 2:00 pm | Expires Sunday 20 July 2025 at 1:59 pmWithin this role you will actively promote Thredbo Alpine Hotel, on a local and national level by continuing to secure new business and retain existing accounts, while maximising revenue growth and capitalising on every opportunity....


  • Thredbo, New South Wales, Australia Event hospitality & entertainment Limited Full time

    Thredbo Alpine Hotel Business Development ManagerPosted Tuesday 24 June 2025 at 2:00 pm | Expires Sunday 20 July 2025 at 1:59 pmWithin this role you will actively promote Thredbo Alpine Hotel, on a local and national level by continuing to secure new business and retain existing accounts, while maximising revenue growth and capitalising on every opportunity....


  • Thredbo, New South Wales, Australia beBeeCustomer Full time $45,000 - $60,000

    Job DescriptionThe front office team are the customer service dream team. They meet and greet guests, check them in, take hotel reservations, assist with luggage, handle special event bookings and answer general resort enquiries 24 hours a day, 365 days a year.Working at Thredbo provides access to outdoor adventures like skiing, hiking and mountain biking,...


  • Thredbo, New South Wales, Australia beBeeService Full time $35,000 - $50,000

    Job TitleFood and Beverage Service ProviderThis role is perfect for someone who enjoys interacting with people and providing excellent customer service.Key Responsibilities:Ensure that customers receive top-notch service and have a memorable experience.Take orders, serve food and beverages, and maintain a welcoming atmosphere.Greet and seat guests, take...


  • Thredbo, New South Wales, Australia beBeeLiftOperator Full time $40,000 - $60,000

    The Lift Operations department plays a vital role in ensuring the safety and efficiency of Thredbo's lifts. As a member of this team, you will be responsible for operating lifts, interacting with guests, and maintaining a safe work environment.About the RoleOperate lifts safely and efficientlyProvide excellent customer service to guestsMaintain a clean and...


  • Thredbo, New South Wales, Australia beBeeCustomer Full time

    Thredbo Sales Support RoleWe are seeking an experienced and customer-focused individual to join our dynamic team as a Sales Support Assistant. In this role, you will be responsible for delivering exceptional service to our guests, providing tailored information and recommendations on Thredbo lift passes, rentals, lessons, and tour offerings.The ideal...